Customer Service Sales
Resume:
Jennifer Wessling
Objective I am seeking a challenging position with a respectable company with opportunity
for growth and advancement.
Employment May 2009 to July 2010 Niacc-Avitech
Administrative Assisstant
•Responsible for handling orders, inventory control, shipping and receiving,
maintaining files and keeping detailed records required for the aviation
industry.
•Administrative duties include use of Citrix Pentagon 2000 SQL software, along
with Excel, Word and Outlook to multi-task in a detail oriented, fast
paced environment.
•Answering phone, filing, faxing copying and scanning. Maintaining
spreadsheets. Communication with various departments in Fresno office.
•Inspector duties include noting overall condition of unit received for repair.
Ensuring all incoming inventory has proper documentation in
accordance with FAA requirements. Maintaining MSDS and labeling of
all consumables.
May 2008 to May 2009 H & H Enterprises, Las Vegas, NV
Customer Service Rep
•Responsible for all aspects of order process while in house, including keeping in
contact with customer to provide follow up and order status information.
•Communicating with customer and art department throughout the approval
process.
•Auditng orders to verify all information on purchase order and in house order
form were correct and complete, including pricing information.
•Communicating with production to ensure order is completed correctly and
within expected time frame.
October 2005 to May 2008 Sutter’s Mill Specialties, Tempe, Arizona
ASI Sales Coordinator
Provides price quotes, possess product knowledge and knowledge of
customer’s business requirements.
Order Entry
Invoicing and Collections as well as processing Returns and Credits
Shipping and Receiving of all inbound and outbound products
Quality control
Training new sales employees on company sales entry software.
Responsible for vendor catalog orders.
Maintains database for all key contacts and client information.
Performs front line phone support for customers, vendors, and outside sales
representatives.
• Tracks and coordinates shipments of product orders.
February 2002 to October 2005 Sutter’s Mill Specialties, Tempe, Arizona
Quality Control
Inspected each order prior to shipment.
Verified and assured that production completed sales order per customer
order.
Prepared all products for outbound shipping.
Used Fed Ex and UPS software for all shipping orders.
Responsible for ordering and stocking all packing supplies for Production
department.
Education 1984-1988 Waterville Central High School, Waterville, New
York
High School Diploma
Over 10 years of Customer Service
Skills
Strong Customer Service listening and communication skills
Type 40 WPM & 10 Key by Touch
Extensive knowledge of the promotional product industry
Ability to Multi-task
References References available upon request.
Contact this candidate