Customer Service Front Desk

Santos Montalvo

*** ****** ** *** **

201-***-****

Pawtucket, RI 02860

************@*******.***

Objective: To obtain employment in the Customer Service Field.

Education:

Johnson & Wales University

Providence, RI

Bachelor of Science in Sports/Entertainment/Event Management

Candidate, 2/11

Concentration: Managing Casino Operations

Highlights of Qualifications:

. Successfully completed courses in: Box Office Management, Facilities

Management, Accounting, Finance, and Negotiations

. Great communication skills, both verbal and written

. Great organizational and time management skills

. Able to adapt to any challenge as well as a new work environment

. Proficient in using Microsoft Office Word, PowerPoint, Excel, and Outlook

Relevant Experience:

05/10 - Present 95.5 WBRU

Providence, RI

Promotions Intern

. Promote WBRU and sponsoring products through promo booths at

events

. Have patrons play games such as plinko and give away WBRU

prizes

. Set up and take down of concerts

12/08 - 02/09 Waterfire Providence

Providence, RI

Administrative Support (School Community Service)

. Coordinate event planning by establishing event setups for

potential sponsors and donors

. Assemble press kits that are to be delivered to potential

sponsors and donors

. Assist with computer work using Microsoft Office Word,

PowerPoint, and Excel

09/06 - 05/07 Johnson & Wales University Plantations Fitness Center

Providence, RI

Front Desk Attendant (Work Study)

. Manage the front desk to ensure high quality service to

students who some in to work out

. Maintain the fitness center to health & safety standards

. Receive phone calls on a day to day basis and take messages

for higher level staff

12/05 - 02/06 Buttonhole Golf Course

Providence, RI

Administrative Support (School Community Service)

. Manage the front desk to ensure high level service for

customers who walk in

through the front door

. Make phone calls to customers on a daily basis to ensure

prompt arrival to the golf course

. Receive phone calls daily and take messages for higher level

staff

09/05 - 05/06 Johnson & Wales University Academic Center

Providence, RI

Administrative Support (Work Study)

. Streamlined the front desk to ensure high service quality for

students

. Take handouts from the printers and place them on the desk

for students

. Assist with any technical problems in computer labs

08/04 - 10/04 Bar None

Hoboken, NJ

Event Representative

. Promote special Bar None events by handing out flyers to the

public during its opening

. Manage the front desk to ensure high quality service for

customers who come in to the bar

Volunteer Experience:

. Southern New England Women's Expo, Event Volunteer, 4/10

. Warwick Mall Fit for Life Expo, Event Volunteer, 02/09

. Providence Preservation Society's 5th Annual Winter Bash, Event

Volunteer, 02/09

. RICC Southern New England Golf Expo, Event Volunteer, 02/09

. RICC International Auto Show, Event Volunteer, 01/09

. Gillette Stadium, Game-Day Volunteer, 10/08 - 12/08

. Haunted Labyrinth, Volunteer Actor, 10/08

. George Hunt H.E.L.P. Center, Assistant Volunteer, 12/06 - 02/07

Clubs & Organizations

. Special Events Society, Member, 2009 - Present

References Available Upon Request

Contact this candidate