Customer Service Manager
Resume:
Robert Randall Wood
**** ********** **. ******, **. 77379
***********@*****.***
Profile Summary Experienced professional with a successful career in
Human Resources / Payroll, Business Development, and
Administration.
Excel at interfacing with others at all levels to
ensure organizational goals are attained.
Proactive approach has resulted in capturing numerous
accounts and expanding client base.
Possess excellent interpersonal, analytical, and
organizational skills.
Excel within highly competitive environments where
leadership skills are the keys to success.
An effective manager with the skills necessary to
direct, train, and motivate staff to its fullest
potential.
Able to learn any proprietary software and processes in
a timely manner.
Willing to travel and or relocate
Employment
IGF SERVICES LLC, Houston, Tx.
1998 -
2010
Human Resources / Payroll, AR / Purchasing /
Executive Admin. / Executive Management.
Handled all equipment purchases, and
inventory.
Established a good rapport with equipment
providers to ensure cost saving purchases.
Ensured equipment was shipped and customers
were installed and trained in a timely
manner.
Made weekly bank deposits.
Developed company policies and regulations.
Conducted new hire and exit interviews.
Conducted new hire orientation and was in
charge of hiring and firing.
Conducted all training and on going
coaching/development to associates.
Processed all new hire paperwork, prepared
time cards and entered all information into
system.
Advanced customer service, call center, and
data entry experience.
Assisted in ensuring prompt payments from
customers who are not on the automatic
payment plan.
Proficient in front office procedures
administrative and clerical.
Performed specialized work related to the
preparation, processing, and maintenance of
payroll (in HR environment) for over 100
employees and ensuring EEOC guidelines are
followed.
Prepared weekly deductions, adjustments,
bonuses and performed all clerical functions
related to payroll activities including
overseeing the completion of payroll forms,
time cards, and withholding documents.
Audited and monitored daily salaried and
hourly time sheets each week for correct data
and budget assignments.
Sort, assemble, and double checked all
information before forwarding to payroll
company.
Handled all unemployment claims from start to
finish. Also conducted all unemployment claim
hearings with Texas Workforce Commission.
Assisted payroll companies with all HR
projects and issues.
Familiar with ADP Solution and ADP/HR payroll
programs and reports and ADP Easy Pay
programs and reports, and ADP e-Time programs
and reports.
Familiar with Odyssey One Source Payroll and
reports and Web Apps.
Familiar with the importing and exporting of
payroll information.
Established excellent communication rapport
with payroll companies.
Completed and forwarded weekly balanced
payroll information to ownership.
Prepared all 1099 outside sales rep weekly
payroll utilizing in house programs and
reports.
Proficient with general Microsoft
Office/Word/Excel/Outlook skills.
Familiar with EEO and FLSA laws.
SEARS / ROEBUCK CREDIT DIVISION, Atlanta, Ga. 1990 -
1998
Asset Management Manager
High-profile management position in an office
with over 1,200 associates overseeing a
department of 110 associates.
Online and offline collection of delinquent
SEARS credit card accounts to prevent charge
off status while ensuring FDCPA and ECOA
guidelines are strictly followed.
Implementing innovative in house programs to
assist customers with their accounts saving
hundreds of thousands of dollars quarterly.
Interviewing, hiring, firing, conducting new
hire orientation and performing extensive
training and on going coaching of all asset
associates.
Ensured weekly payroll for department was
accurate.
Participated in monthly SEARS Asset
Management training seminars.
Ensured SEARS company guidelines and policies
were followed.
Advanced customer service and call center
experience.
Highlights:
Averaged over $100,000 monthly in saved
accounts.
Developed and implemented new and innovative
training techniques for all new associates.
Associate of the Month six times. Team Leader
of the Month two times, Supervisor of the
Month one time, Manager of the Month two
times, and was recognized on several other
occasions.
Education Edinboro State College (diploma received) 1977 -
1982
Oil City Area Senior High School (diploma 1974 -
received) 1977
Certifications Bachelor degree in Business Administration Management
Sears Credit Team Leader Training
Sears Credit Supervisor Training
Sears Credit Manager Training
Sears Diversity in the Workplace
Sears Advanced Associate Coaching and Training
Sears Learning Human Resources
ADP Payroll/HR and Easy Pay Training
ADP Diversity at Work
Odyssey One Source and Web Apps Training
Odyssey Sexual Harassment Awareness
American Red Cross Lifesaving Certification
American Red Cross CPR Certification
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