Customer Service Assistant

Alida “Lia” Good

***** ***** ****** **** ***** – ********@***.***

Cell 760-***-****

Ramona, CA 92065

Employment September 2005 – June 2010 White River School District

Buckley, WA

Para-Educator for 3 years, Food Services Accounting Assistant for 2 year

Worked as a Para-Educator in an Alternative Learning Jr. High School for 1 year, as a Para-Educator in

On Line Learning for

2 years. In these 2 positions I worked with students and a teacher and helped with assignments,

counseling, computer work,

grading assignments, keeping track of credits, working with school counselors and basically did the

work of an office

assistant. The last 2 years, I worked as an Accounting assistant in the Food Services Dept. I was the

admin assistant to the

Director. I worked with payroll, substitutes, invoices, phone calls, worked with the OSPI to do audits

and a yearly application

verification, processed applications for free and reduced meals, sent out letters, Worked with parents,

cafeteria ladies,

secretaries, counselors, payroll and A/P departments.

I also worked for H and R Block for the last 4 tax seasons (06-09) as a Tax Professional. We have to do many

hours of training

classes to be able to work the next tax season. It is a job that requires customer service, good math and

logic skills and working

with little or no supervision.

September 1993- October 2004 San Diego City Schools San Diego,

CA

Attendance Clerk/Guidance Assistant

Worked with the attendance computer program. Ran several reports pertaining to attendance

matters. Made all attendance

calls, sent out attendance letters, kept attendance log, prepared attendance awards, did all work

related to Contract for

Independent Study, worked with the copy machine, fax machine, etc. I was the staff sponsor for the

ASB, the Peace Patrol

and the Friendship Corps. I planned and ran the ASB elections, helped officiate at Student Recognition

assemblies and end

of the year assemblies, prepared the schedule for the Student Study Team meetings, prepared and

distributed all the

paperwork for the meetings, sent out correspondence, organized and scheduled counseling groups. I

supervised detention,

did problem solving in the counseling center, answered phones, filed, did research, covered the front

office, interacted with

parents, students and staff and did trouble-shooting when necessary. Took care of holiday

contributions to deserving families,

covered classrooms in a pinch and assisted the Principal and Vice Principal whenever necessary.

Summary of I type, am comfortable using a computer, fax, copy machine, 10 key by sight. I am good with

Qualifications math, statistics and logic. I am organized, attentive to details and I work well with minimal

supervision. I am a quick learner and am always open to new learning experiences. I am able

to supervise, organize and delegate responsibilities to others. I am good with people and

have a good phone presence. I have a CPR certification.

Education 1971 Mission Bay High School San Diego, CA

Diploma

1973 San Diego Mesa College San Diego, CA

Associate of Arts Degree – Math Major

1995 San Diego Mesa College San Diego, CA

Associate of Science Degree – Health Information Technology

Volunteer 1999-2002 was on the Board of Directors of the San Diego West Coast Swing Dance Club.

Experience Worked on budgets, agendas, rules and regulations, and planned and coordinated all special

activities, including a

3 day convention and catering smaller affairs.

1988-1992 – volunteered at Dodge Elementary, Mobile, AL, as a room mother, library assistant,

classroom aide and helped

in the office. Set up, organized and sold the yearbook. 1990-1992 – also volunteered at Hillsdale

Middle School, Mobile, AL,

helped with graduation ceremonies, worked as a room mother, set up the soccer program for the

middle school/community

league. Helped with field trips.

1987-1988 – first volunteered and then was hired as a classroom aide in the Monterey school district.

Worked one

on one with resource and special education students. Also volunteered at the Naval Post Graduate

School, on the social

committee, worked with the exchange student program, sponsored several exchange student families,

and volunteered with

the baseball and soccer programs.

Accreditations In 1995 I became an A.R.T. (Accredited Records Technician in Medical Records)

Previous 1971-1986 3 years as a Market Research Supervisor and data entry clerk, Receptionist and clerk at an Insurance Company,

Electronics Distribution Center,

Employment 2 Car Dealerships, a Sanitation Company and an Import/Export Company. Also 3 years as an assistant manager for a

low-income housing project.

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