Customer Service Technician

Manuel Trujillo Jr.

*** ***** ***. ***** # 206-***-****

Seattle, WA 989104 Email: *********@*****.*** Mess. # 206-***-****

I’m interested in a position that complements my computer and work skills. I have experience in marketing,

transcribing and a variety of databases. I’ve dealt with a high number people of people daily in person and on

the phone. Given the opportunity I can show through example that I make a confident, valuable employee.

Computer Software Skill

Microsoft- Word, Excel, Access, PowerPoint, Peachtree, Publisher, Outlook, ContentDM, AskSam,

Chalkandwire, Transcribing, Keyboarding 55+

Experience Highlights

Supported University of Alaska Southeast distance education department in addition to registration

Implemented and updated changes to distance education database

Provided teaching assistance for faculty at the University

Cataloged, input material and meta data for Sitka Tribal Library using the software program ContentDM

Developed standards and guidelines in coding AskSam database for Sitka Tribe and the Department of

Fish and Game Juneau

Corrected errors, made necessary modifications and maintained documentation of the AskSam database

Provided administrative and clerical support with word processing, managing files and records,

transcription, designing forms and other office procedures and terminology

Designed and created new applications, including artistic contributions for newsletters, brochures,

magnets and newspaper ads for the Sitka Tribe

Began digitizing the Sitka Tribal Library using the software program ContentDM

Did mail merge mailings, providing relevant information to supervisor, co-workers by telephone, in

written form, email or in person

Customer Service

Registered students by phone for on campus and distance education classes

Resolved student issues with distance education and registration as they arose

Acted as proctor for distance education students taking tests and served as a teaching assistant when

instructors required assistance

Did troubleshooting by phone for distance education students who were using programs blackboard and

illuminate live

Answered computer inquiries from staff, clients, the public and also provided minor technical assistance

Wrote successful Tier II Rasmuson grant with assistance from Sheldon Jackson College staff for the

purchase of a boom lift

Conducted client registration for Career Center for Alameda Point Collaborative in addition to training

clients to learn basic computer kills in Keyboarding, MS Word, Excel, PowerPoint and to navigate the

internet

Management/Supervision

Some late afternoon and weekend work handling phones, registrations and student questions followed by

locking up University at the end of the evening

Night-time supervisor of computer lab for Alaska Native Studies at Sheldon Jackson College

Participated in staff recruiting and training for Alameda Point Collaborative Career Center

Supervised the Career Center for clients and residents to use in addition to troubleshooting computers

Site supervisor for up to five employees detailing upscale homes and condominiums for EG house

detailing

Higher Education

Business Administration Sheldon Jackson College August 2004 to December 2006

801 Lincoln St (6 credits shy of degree)

Sitka, AK 98935

AAS Computer Business Heald College Graduated May 2002

Administration 350 Mission St

San Francisco, CA 94103

Accounting/Bookkeeping Clover Park Technical Inst. January 1987 to December 1987

4500 Steilacoom Blvd

Lakewood, WA 98499

Professional Development

Administrative Generalist II University of Alaska Southeast

1322 Seward Ave

Sitka, AK 99835

Field Technician Sitka Tribe of Alaska

456 Katlian St

Sitka, AK 99835

Database Technician Sitka Tribe of Alaska

456 Katlian St

Sitka, AK 99835

Computer Lab Assistant Sheldon Jackson College

801 Lincoln St

Sitka, AK 99835

Computer Lab Technician Alameda Point Collaborative

677 West Ranger Ave

Alameda, CA 94501

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