Customer Service Assistant
Resume:
Jennifer Gehret
**** *. ********* ****, *-**** 610-***-****…..480-***-****
Mesa, AZ 85212 *******@*****.***
SUMMARY
I have over eight years experience as an Office Assistant. I’m experience in Microsoft Word, Access, Excel,
Outlook, Vista and the Internet. I communicate well with all levels of management as well as with a diverse
population. I am a dedicated and reliable employee with work performance and attendance records which indicate
such. I have worked in team environments and also minimal supervision. I am willing to learn all aspects of the
position and more.
COMMUNICATION
Conducted safety meetings
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Contacted client and outside vendors to verify information and acquired services
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Answered phones with proper etiquette, took accurate messages, greeted clients, used all office equipment
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Assisted callers with scheduling intakes and any other customers’ inquiries
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Confirmed Title 13 data from each of the Census forms had been successfully imaged
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Participated in focus groups to improve the quality and efficiency of work flow process
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Required to protect confidentiality of the Census data to high standard of Title 13 of the Privacy Act
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Kept current with all standard operating procedure changes and addendums throughout the project
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Learned screen formats and key verification functions of the system
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Served as liaison between Shipping and Line Leaders to verify product status
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Team player, takes initiative with all duties, helps co-workers, can multi-task during peak hours of operation
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and works with little or no supervision
Resolved customer issues regarding payout and/or understanding of product pays, handling about 22
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inquiries daily from branches regarding customers stock, interest, or dividend payments from past to current
payments
Manned tax season Tax Customer Call Center to answer questions regarding bonds, stocks, collaterized
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mortgage obligation, buy and sell of stocks
Answered and researched 7-22 inquiries daily from branches in regards to customers’ stock, interest, or
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dividend payment from past to current payments
Collected $1,000,000 due from vendors, banks, and other companies
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ORGANIZATION
« Collected, logged, and maintained client attendance for group meetings, change of client status, client
review dates for counsel and/or assessments
« Filed documents and reports, kept files confidential and in proper order, created documents for tracking, set
up and managed OSHA required training and physicals for plant employees
« Scheduled weekly and monthly safety meetings; recorded/distributed meeting minutes
« Coordinated topics for weekly safety meetings
« Processed, reported, and filed OSHA recordable Workers Compensation claims
Jennifer Gehret
8915 E. Guadalupe Road, 5-2025 610-***-****…..480-***-****
Mesa, AZ 85212 *******@*****.***
Maintained accurate records and/or finish products by adding and editing information
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Identified forms for which Title 13 data was missing and re-routed them to proper department reprocessing
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Scanned bar codes to ensure all data has been captured
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Assisted employees with Human Resources questions
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Researched and adjusted 50+/month current bond, dividend or stock payments that did not balance at payout
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EMPLOYMENT
Vangent, Phoenix AZ 2010-2010
Check Out Clerk
GC Services, Mesa AZ 2009-2009
Customer Service
East Penn Manufacturing, Fleetwood PA 2005-2009
Office Assistant
Gage Personnel, Wyomissing PA 2005-2005
Assembler
SAGE Counseling, Mesa AZ 2004-2005
Office Assistant
Godiva Chocolatier, Reading PA 1995-2003
Human Resources Assistant
EDUCATION
Chandler Gilbert (AZ) Community College, Gilbert AZ 2004, 2009
Major in Associate in Applied Science
Reaching Success through Academic Achievement, Mesa AZ 2010
Certificate in Nursing Assistant
Reading (PA) Area Community College, Reading PA 2003-2004
Major in Associate in Applied Science
LISCENSE/BACKGROUND CHECK
Certified Nursing Assistant (CNA) # CNA1000023396 Expiration 04/30/2012
Government clearance from United States Department of Commerce (Suitability Determination) to work on 2010
Census.
Contact this candidate