Customer Service Human Resources

Linda Nabushosi

**** ******** **, ********, ** 75070

469-***-****

*********@*****.***

Objectives

Expect to begin an entry-level position in the Human Resource department and gain experience

in the functions of labor contract, administration, employment, recruitment, compensation,

benefit programs, training programs and performance management. And also utilize my

communication, interpersonal, organizational and customer service skills, in order to increase

productivity within an organization.

Career profile

• Highly organized and efficient with proven ability to deliver innovative solutions that

fully support corporate growth objectives.

• Handled multiple assignments while maintaining quality and reaching quotas.

• Demonstrated ability to communicate efficiently with customers.

• Multilingual by exposure to different cultures. Fluent in English, French and Swahili.

• Excellent verbal and written communications ability combined with highly developed

presentation skills.

• Knowledge of technical s Excellent organizational skills, ability to work in fast paced

environment.

Experience

Harley Davidson, Plano, TX Jan 2010- Present

• Collect delinquent accounts by phone or correspondence.

• Handles more complex customers cases .

• Assist with training and identifying areas for improvement.

• Use computerized system for tracking, information gathering, and/or troubleshooting.

• Assigns accounts to repossession agencies, skip tracing or in person collection activity,

.

Capital One Auto Finance, Plano, Texas Feb 2009- Oct 2009

• Made outbound calls to collect money from delinquent accounts.

• Skip trace, and locate customers then collect on their accounts.

• Follow proper call model procedures.

• Collect payment.

PFSweb Inc., Plano, Texas July 2007- December 2008

Customer Service Representative

• Provided quality customer service

• Maintained a balance drawer

• Promoted items on sale

• Handled customer concerns and complaints

GE Money, Frisco, Texas May 2005 - June 2006

Receptionist

• Responsible for providing corporate phone support,

• Welcomed clients and maintained daily log sheet, made necessary arrangements for the

repair of facilities and equipment.

• Maintained complete and accurate filing system for forms, records and general

correspondence.

• Prepared purchase and departmental supplies orders; oversaw the maintenance and repair

of departmental offices.

Education

• Collin County Community College - Frisco, Texas

Associate in Business Administration.

• Texas Woman’s University- Denton, Texas

Bachelor/Major: Business Administration

Concentration in Human Resources Management.

Related Courses:

Human Resource Management

•

• Business Management

• Business and the Law

• Business Ethics

• Organizational Behavior

• Accounting 1,2,3

• Finance 300

• Business Policy

Computer Skills

• Typing Speed: 39 Words per Minute

• Apple/Macintosh Computers

• Database Software (Oracle, Access, etc)

• Email Software (Outlook, etc)

• Internet Browser (Netscape, IE, etc)

• Presentation Software (PowerPoint, etc

• Word Processing Software (MS Word, etc)

• Word processing Software

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