Customer Service High School
Resume:
PEGGY FUNNELL
Longview, TX *****
********@***.***
QUALIFICATIONS
Dedicated, enthusiastic self-starter, with a proven track-record managing
administrative functions in a fast-paced, deadline-driven environment; able
to combine excellent time management and organizational skills, while
effectively managing multiple priorities. Articulate communicator, with
strong interpersonal skills, and a flexible and approachable style.
Technically proficient in Microsoft Office applications.
EDUCATION
CENTRAL MICHIGAN UNIVERSITY, Mt. Pleasant, Michigan
Master of Arts in Sociology May 2005
Bachelor of Science in Sociology, 2001
~ Minors in Family Life & Human Sexuality and Personal & Community
Health
1
2 PROFESSIONAL EXPERIENCE
HIGHLAND DENTAL LABORATORY, Dallas, Texas 04/08 - Present
Case Coordinator/Customer Service
. Provide outstanding customer service via phone coordinating time-
sensitive services to clients.
. Communicate all relevant specifics from clients to staff for optimum
results.
. Enter data with high level of attention to detail and consideration due
to its direct impact on outcome and performance results.
. Troubleshoot and resolve impending issues before quality is
compromised.
HIGH COUNTRY LINENS, Nanjing, China
04/07 - 03/08
Logistics Manager/ Customer Service (Dallas, TX office)
. Analyzed receivables with regard to confirming legitimacy and
reduction of the amount taken in chargeback's. I successfully partnered
with our clients' supply chain specialist and our global team members to
reduce from 3.7% to .05%.
. Provided customers with outstanding customer service by monitoring
production/shipping on a daily basis through daily communication with our
overseas production team and shipping facility in California. I created
and updated a database to track purchasing from customer, and flow of
product from manufacturing to delivery in states keeping all need-to-know
parties abreast of product status on a daily basis while making
recommendations for additional production needs to insure demand was met
at 100%. .
. Supported the Vice-President of Marketing/Sales by assisting with
calendar management, serving as the primary contact to a national
retailer; meeting with weekly for updates and problem resolution.
KALOGRIDIS INTERNATIONAL, Dallas, Texas
04/06 - 04/07
Accounting Clerk/Travel Coordinator/Human Resources
. Recruited candidates; conducted initial phone interviews and
applicant filtering.
. Generated the weekly payroll for 70 employees; confirmed appropriate
documentation for employment of diverse staff; amended personnel records
as needed.
. Performed cost-analysis on completed jobs to determine profit/loss
margin.
. Coordinated and purchased domestic and international travel for
employees and incoming clients,
including flight, hotel, and local transportation.
. Coordinated domestic and international tradeshows; negotiated for
optimal booth location, secured transportation for
booth interior and additional tradeshow needs, arranged payment for all
services rendered.
. Performed receptionist duties for an extended period and provided
coworkers with outstanding
customer service.
. Supported President, C.F.O. and C.O.O. as needed including assisting
with calendar management
and interview scheduling for qualified candidates.
SAGINAW CHIPPEWA INDIAN TRIBE, Mt. Pleasant, Michigan
9//05 - 04/06
Long-Term Substitute Teacher/On-Call Substitute Teacher
. Mentor and tutor late adolescents and adults enrolled in an adult
education program at Aabizikaawen tribal school.
. Promote the comprehension of core curriculum subject matter while sharing
a respect for the Anishnabe traditions and customs with students, their
families and tribal members.
Mt. PLEASANT PUBLIC SCHOOLS, Mt. Pleasant, Michigan
02/02 - 08/05
1 On-Call Substitute Teacher/Teacher Aide/Long-Term Substitute Teacher
. Mentor and teach at-risk adolescents attending a diverse, alternative
high school; facilitating individual sessions to promote comprehension of
core curriculum subject matter.
. Promote the achievement of a high school diploma by serving as a
cheerleader and coach, creating a learning environment sensitive to
differing styles and needs, and addressing complex social issues.
. Teach alternative middle and high school classes, implement lesson plans,
and maintain continuity.
. Participated in after school activities with students; while performing
long-term substituting duties I scheduled and attended relevant
activities with students on the local university campus.
CENTRAL MICHIGAN UNIVERSITY, Mt. Pleasant, Michigan
2001 - 2003, 2005
2 Office Assistant (2005); Teaching Assistant (2001-2003); Reader/Assistant
(2001)
. Supported the Director of Women's Studies by updating library, keeping
current information available, and assisting with meeting preparation.
. Supported two college professors by proctoring and grading exams,
conducting office hours, maintaining records, and meeting with students
requesting additional assistance.
. Streamlined processes and eased administrative burdens by developing a
database to track performance and attendance, ultimately calculating
final course grades.
. Assisted a blind professor in preparing for class, facilitating lectures,
and evaluating written coursework.
3
4 COMMUNITY INVOLVEMENT
RESOLANA
Volunteer
. Provide clerical support and participate in Team Programs inside the
Dallas County 06/-09-Present
Jail designed to educate and empower incarcerated women.
HATS - Human Animal Treatment Society
01/06-04/06
Volunteer
. Attended monthly meetings to plan fundraising events for our local
shelter.
. Composed and sent thank you notes to donors.
. Cleaned cages, walked dogs, and assisted potential adopters with
finding a pet.
Planned Parenthood Northern Michigan
01/05-12/05
Volunteer
. Member of the Community Development Committee.
. Promoted Planned Parenthood through fund raising and educating
community members.
ALTERNATIVE SPRING BREAK/METRO TEENAIDS, Washington, DC
2000
1 Volunteer
. Traveled to the nation's capital to build awareness and promote AIDS
education.
. Facilitated role playing activities with students to identify
circumstances in which a lack of
self-esteem could foster vulnerability.
AMERICAN RED CROSS, CENTRAL MICHIGAN CHAPTER, Mt. Pleasant, Michigan
2000
2 Client Intake Volunteer
. Communicated with diverse individuals during client interviews to
evaluate need and eligibility.
M.S.U. EXTENSION/AMERICA'S PROMISE, Mt. Pleasant, Michigan
2000 Volunteer
. Led and participated in activities with elementary school children
attending an after school program offering group sports, games, crafts,
and homework assistance.
WOMEN'S AID SERVICE, Mt. Pleasant, Michigan 1996
3 Shelter Supervisor/Crisis Line Volunteer
. Oversaw shelter operations including completing all administrative
functions involved upon
admittance of a new client.
. Communicated with prospective and existing shelter residents, fielded
questions and concerns, and familiarized clients with policies and
procedures.
NELSON/TOBEDO CLINIC FOR AIDS RESEARCH, Dallas, Texas 1992 - 1993
4 Volunteer Receptionist
. Maintained complete confidentiality while scheduling appointments for
anonymous HIV testing, and answering questions on testing procedures and
virus transmission.
Contact this candidate