Customer Service Training

Professional Experience

Claims Adjuster Texas Farm Bureau Amarillo, TX

. Maintain/document communication with clients according to legal

guidelines

. Adjust claims for all lines of coverage: auto, home and property,

general liability, and bodily injury

. Negotiate settlements for total loss vehicles, property damage, and

bodily injuries

. Prepare estimates for auto and property claims using appropriate

programs/pricing

. Issue final payment with authority to settle and finalize claims with

a value of up to $10,000 - on average this results in $300,000 monthly

available for negotiation

Data Analyst CS STARS Amarillo, TX

. Processed/updated data feeds for clients on weekly, monthly, and

quarterly basis

. Maintained data integrity according to SAS70 guidelines and client

requests, including the monitoring of financial trending to alert

clients of potential problems

. Developed regular improvements to internal and external processes

through database and query manipulations, colleague & client training,

and special projects

. Used proprietary and non-proprietary programs to research and solve

problems as they arise in the course of processing

Asst/Catering Mgr. Blue Coast Burrito Jonesboro, AR

. Appropriated contact information for, created, and distributed monthly

newsletter: grew circulation to 70+ contacts within first two months

. Supervised 15+ employees in daily responsibilities/training

. Developed regular business and promotional concepts for catering

business

. Performed standard opening and closing duties: count safe, prepare

deposit, maintain cleanliness, balance drawer, etc.

Education

HArding University

Bachelors Of Arts May 2006

. Major: Political Science

. Cum Laude, 3.6 GPA

West Texas A&M University - enrolled

master in arts: communications spring 2013

Additional Skills/Expertise

. Extensive experience with public speaking/presentation

development/training

. Proficient with Microsoft Office Suite, including Word, Excel, and

Power Point

. Excellent customer service and presentation skills with short learning

curve

Contact this candidate