Customer Service Administrative Assistant
Resume:
SHAR’RON SIDBERRY
VIRGINIA BEACH, VIRGINIA *****
*.********@*******.***
Education:
May 2010-Present Tidewater Community College
Administrative Support Technology
Jan 2004-Dec 2004 Virginia School of Technology
Certificate in Massage Therapy
Experience:
Jun 2008-Jan 2010 Verizon, Virginia Beach, Virginia Customer Service
Consultant/Clerk. Received incoming calls from customers
concerning their telephone, high speed internet and
DIRECTV, also responsible for upgrading Verizon
Services, distributing prize rewards and keeping inventory of the
items received and distributed.
Nov 2007-Apr 2008 Sprint, Hampton, Virginia Customer Lifecycle
Consultant. Handled outbound calls to customers with
special offers to extend cellular phone contract.
Aug 2007-Dec 2007 Colonial Star, Chesapeake, Virginia, Marketing Sales
Representative. Duties included calling residents to
schedule appointments to have a consultant visit
their homes to give presentation of product.
Mar 2000-Aug 2007 Cox Communications, Chesapeake, Virginia
Residential Technical Support Customer Service
Representative. Duties included receiving in-bound
calls from customers requesting help with cable and
telephone service. Responsible for entering trouble
tickets and helping customers with questions,
concerns or billing issues.
May 1998-Nov 1998 Avis Car Rental, Virginia Beach, Virginia, Customer
Service Representative. Duties included receiving
in-bound telephone calls, from customers
requesting rental vehicles, nationwide, giving
discounted information on hotels and theme parks.
Oct 1990-Apr 1998 United States Navy, Guantanamo Bay, Cuba,
VA-42, VF-101, Virginia Beach, Virginia, USS John C.
Stennis (CVN 74), Norfolk, Virginia, Administrative
Assistant (YEOMAN). Administrative Assistant to
the Chief Engineer. Duties included
the daily mustering of over 250 personnel, typing
correspondence, and command instructions.
Operating Systems:
Windows XP Microsoft Word Outlook Excel PowerPoint Access
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