Technician Computer

Thomas Z. Mitchell

**** ******** ****** 320-***-****

Brook Park, MN. 55007

*********@*.***

OBJECTIVES

Employment as a Help Desk Technician

RELEVANT SKILLS

• Certified Helpdesk Support Technician

• Troubleshoot both hardware and software problems

• Knowledgeable about computer operations

• Ability to communicate effectively, both orally and in writing

• Ability to learn new applications and tools to enhance communication and internal

processes.

• Knowledge in telephone systems, computer networks, and routers.

• Able to work independently and work well with others in a team oriented environment.

• Knowledge of Microsoft products, including Windows, Office Suite, Internet Explorer,

printers, copiers, fax machines, scanners and multi-function devices.

EDUCATION

Anoka Ramsey Community College, Cambridge, MN, December 2010

Network Administration Certification

Network Security Certification

Help Desk Certification

Courses Taken

Cisco-Data Telecommunications & Computer Networks Vista Operating System

Cisco-Internet Protocol Routing Network Security Fundamentals

Server 2008 Operating System Business Ethics

Computer Concepts & Applications Human Relations

Advanced Computer Concepts & Applications Legal Aspects of Business

A+ Hardware Managing & Maintaining Your PC Business Management

Cisco-Lan Switching & Advanced Router Cisco-Wan Theory &

Design

Penn Foster Career School, Scranton, PA, Sept, 2008

Computer maintenance and repair, including computers, scanners, faxes, copiers, and multi-

function devices

EMPLOYMENT HISTORY

Roof Truss Table Lead, P and M Truss Inc. Isanti, MN April 1993-Nov 2008

PROFESSIONAL ORGANIZATIONS

Institute of Electrical and Electronics Engineers.

IEEE Computer Society, IEEE Communications Society.

Phi Theta Kappa Honors Society.

Advance IT Minnesota Alumni.

Contact this candidate