Manager Customer Service
Resume:
Road JPavkovic@gmail.c
Baden, PA 15005 om
Juli Pavkovic
Education
Robert Morris University
. Bachelor of Science in Business Admin -
Hospitality and Tourism Management, graduated May
2009
. GPA: 3.4
Experience Receptionist, Serb National Federation, Pittsburgh, PA
Dec. 2009-Present
. Responsible for accounts receivable, accounts
payable, prepared bank statements, and processed credit
card payments
. Opened and distributed mail
. Answered questions regarding membership, insurance,
and annuities
. Prepared mailing labels for fraternal newspaper
. Communicated by phone, fax, or e-mail with
individuals/groups wishing
to place ads in the fraternal newspaper
. Prepared and sent invoices for newspaper
advertisements
. Tasks included answering phones, preparing outgoing
mail, maintenance of office equipment
. Greeting visitors
. Created insurance policies for new/existing members
. Updated member information in the paper files and on
the computer
. Filing paper work
. Typed letters dictated by Manager of Employees/Daily
Operations and SNF Board Members
Shop Help, JP Precision, Freedom PA Aug. 2002-Aug.
2005, Aug. 2008-Present
. Responsible for filing and recording customer files
. Responsible for cleaning and maintaining shop
. Tasks included answering phones, greeting customers
and managing customer information
Temp to Hire Receptionist Position with Serb National
Federation, KForce, Pittsburgh, PA Nov. 2009-Dec. 2009
. Communicated by phone, fax, or e-mail with
individuals/groups wishing to place ads in the
fraternal newspaper
. Prepared and sent invoices for newspaper
advertisements
. Tasks included answering phones, preparing outgoing
mail, maintenance of office equipment
. Greeting visitors
. Created insurance policies for new/existing members
. Updated member information in the paper files and on
the computer
. Filing paper work
. Typed letters dictated by Manager of Employees/Daily
Operations
and SNF Board Officers
Guest Service Agent, Holiday Inn Pittsburgh Airport,
Moon Twp., PA Sept. 2007-Nov. 2009
. Responsible for checking in and checking out guests
. Accommodated guest requests/resolved guest problems
. Informed guests of hotel facilities and services
. Tasks included answering phones, posting charges,
maintaining and balancing cash bank
. Responsible for making reservations
Intern, Results Travel by Carlson, Moon Twp., PA Jan.
2009-May 2009
. Responsible for getting quotes, rates, and
information for co-workers
. Contacted clients regarding information on their
future trip(s)
. Tasks included filing brochures, invoices, and
itinerary for clients
. Answered telephone calls and directed them to the
right travel agent
. Occasionally verified/changed details to an existing
reservation
Manager, FYE, Monaca, PA Nov. 2003-Aug. 2007
. Responsible for major loss prevention issues
. Tasks included sales, security, management, and
customer service
. Responsible for receiving and maintaining product
. Volunteered to work at concerts
. Occasionally helped out other stores that were
understaffed
. Developed goals and worked as a team to make
deadlines
Relevant Skills
Software
. Microsoft Office (Word, Excel,
PowerPoint)
. Microsoft Windows (95, 98, 2000, XP)
. Outlook Express
. Opera PMS (4.0)
. Opera OXI
. Holidex
. Pin Point
. Apollo (beginner)
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