Customer Service Sales

Lakeena Ivy

**** ******* ******

Temple Hills, MD 20748

Cell: 301-***-****

Email: *********@*****.***

OBJECTIVE:

My goal is to provide qualified service to the public.

EXPERIENCE:

1. Giant foods Washington, DC

April 10- present Stock clerk

Organized items on sales floor to make sure they are in the right place for the customers.

Compare merchandise invoice to all items to ensure that the shipments are correct. Set up

advertising signs and displays of items on shelves, counters, etc. to promote sales for that

week and/or month. Take inventory and examine all merchandise so all items can be reordered

when needed. Put prices and security labels on all merchandises items for the customers.

2. McCullough Metro Motors Marlow Heights, MD

March 07- Oct.08 Customer Service/ Receptionist/ Cashier

Responsible for collecting money for all service performed cash, checks, and credit cards.

Computed and recorded transaction totals. Greeted customers at cashier window. Counted the money in

cash drawer at the beginning and end of the each shift. Established prices for parts and service for the

customer. Issued receipts, refunds, or any changes due to the customers or mangers. Scheduled customer’s

appointments and transferred all calls to appropriate personnel. Responsible for processing warranty

claims. Contacted customers on VW customer satisfaction survey. Contacted the appropriate manger if

customer was dissatisfied.

3. Giant Foods Bowie, MD

Aug.06- Nov.06 Cashier/ Stock Clerk

Assigned a register containing a specific amount of money to start the shift. Assist with return

and exchange for the customers. Entered charges for all items the customer purchase and

subtract the value of any coupons or special discount the customers purchased. Total the

amount and take any return slips, coupons and any non cash items. Organized and return any

items to the shelves.

4. Access Worldwide Arlington, VA

May 06- July 06 Telemarketer

Contacted customers who have existing AT&T service to lower their bill with a reasonable

package. Worked from a script and a list of contact that the company provides. Once the

company provides the script and the list; contacted the customer and attempted to sell the

product. Sell the product to the customer and confirmed all orders and agreements with the

customer. Once the customer is satisfied transferred the calls to a third party to finalized the

sell and begin with a new call.

5. Kmart Crofton, MD

Oct. 03- Nov.05 Stock Clerk/ Cashier

Received store merchandise and equipments in the stockroom. Issued items out the stockroom

for the customers when needed. Unpacked merchandises boxes and inspect all items. Any

acceptable items are arranged on shelves, racks, and bins. Help scan items before they are put

out on the shelves for the customers. Organized items in different sales department. Help on

cash register when needed. Tagged store sales for the week.

EDUCATION:

1. Potomac High School Diploma

2000-2004

SKILLS:

1. Computer Literate (Microsoft excel, PowerPoint, word, etc.)

2. Organizational Skills

3. Work well Independently or Cooperatively

4. Communicational Skills.

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