Customer Service Sales

Andi Williams

**** ****** **** **., **** Chester, OH 45069

513-***-**** (Cell) 513-***-**** (Home)

********@*****.***

Marketing professional

Accomplished marketing professional diversified experience and proven

ability to execute effective strategic and tactical solutions that increase

sales and profits. Articulate communicator who effectively interacts with

all organizational levels.

RELEVANT EXPERIENCE

D.m.insite - Covington, ky 2009 - 2010

A developer of e-commerce Software as Service for the mail order catalog

industry.

Relationship Manager

Manage business relationships with customers by retaining existing revenues

and identifying and closing new business for incremental revenue.

. Generated over $250,000 in new revenue

. Successfully managed over 30 accounts with over $100,000 monthly

recurring revenue

. Acted as a liaison between clients, technical support and third party

vendors

schaeffer's investment research - Cincinnati, OH 2000 - 2009

A financial publisher and information provider.

Senior Marketing Coordinator

Marketed and sold a variety of financial products.

. Generated $5 million in annual online sales by creating and delivering

13 million monthly targeted e-mails to existing and potential

customers.

. Created new in-house sales materials and set-up all necessary back-end

systems to support all new product launches and daily e-mail

promotions.

. Coordinated and implemented media buying plan and managed daily e-mail

schedule.

. Managed third party dedicated e-mail promotions, e-newsletter ads and

direct mail list rentals.

compucom systems, inc. - Mason, OH 1998 - 2000

A computer solutions provider.

Account Manager

Responsible for selling hardware, software and networking solutions to both

buyers and end users at Fortune 1000 companies.

. Generated over $20 million in annual sales from ABN AMRO Bank, a top

10 account.

suma, inc. - Cincinnati, OH 1997 - 1998

A non-profit social service agency.

Public Relations Coordinator

Managed all marketing and public relations activities.

. Secured over $170,000 in local and private grants.

. Developed brochures, pamphlets/fliers. Planned and implemented fund

raising events. Wrote and produced quarterly newsletter.

. Conducted presentations on various health related topics to local high

schools and community organizations.

Ibm gLOBAL - Arlington Heights, IL 1996 - 1997

Technical Support Specialist

Provided technical and application support to Sears retail stores

throughout the U.S. in a fast-paced sales and marketing environment.

. Resolved problems on various IBM PC products.

. Managed the receipt of in-store reports.

. Assigned on-site repair and replacement of various products.

experian - Schaumburg, IL 1995 - 1996

A global leader in providing value-added information solutions to

corporations and consumers.

Sales Support Specialist

Provided superior customer service and excellent problem resolution to

incoming client inquiries.

. Successfully managed Disaster Recovery Projects between Corporate

office and National Resource Center.

. Developed and managed a monthly communication newsletter for sales

support team.

. Qualified sales leads, offered account management and technical

support for external customers via direct phone contact.

. Provided technical support and training for customers and team

members.

fifth third bank - cincinnati, OH 1994

Assistant Retail Marketing Manager

Created strategies for promoting retail deposit products and new

locations/acquisitions.

. Generated over $30 million in new deposits by developing and launching

a $1 million bank-wide marketing campaign and employee incentive

program.

. Planned and supervised all marketing and promotional activities for

six banking center grand openings.

general electric consumer card co. - cincinnati, OH 1989 - 1994

Team Leader

Supervised 10 customer service representatives in the bank card division.

. Developed and implemented a Total Quality Management System which

increased customer service productivity and quality by 25%.

EDUCATION

University of Cincinnati

B.A. Communications/Electronic Media

Financed 100% of education through scholarships and full-time employment

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