Customer Service Manager

Rebecca Marquis

********@*******.***

603-***-****

* ******* ******, **********, ** 03275

Experience:

Rosewood Country Inn September 1991-December 2008

Innkeepers Assistant Bradford, NH

. Manage employees' daily activities,

. Maintain employees' schedules,

. Manage secretarial duties,

. Responsible for employee reviews,

. Hire and train new employee's,

. Develop and maintain database,

. Create quarterly newsletters,

. Design marketing brochures and flyers,

. Bartend,

. Waitress,

. Plan and host romantic weddings, elegant banquets and meetings,

. Justice of the Peace,

. Manage bar and bartending operations: including employees,

ordering, wedding functions, and other party functions,

. Provide customer service,

. Schedule reservations and confirmations,

. Manage housekeeping operations and employees.

Stiles Associates January 2008-December

2008

Assistant Office Manager New London, NH

. Answer telephones,

. Manage all travel arrangements for consultants,

. Order all office supplies,

. Manage database,

. Import resumes into database,

. QuickBooks,

. Payroll,

. Set-up new candidate folders,

. Schedule videoconferences,

. Manage petty cash,

. Schedule meetings,

. Bank deposits,

. Preparing and sorting mail.

OH +R/Concentra July 2005-December 2007

Front Desk Specialist, Office Manager, Nashua, NH

Medical Assistant, LNA

. Patient registrations,

. Ordered all office supplies,

. Responsible for accounts payable,

. Responsible for petty cash,

. Wellness Leader,

. Responsible for insurance and medical billing,

. Completed preauthorization's and referrals,

. Reviewed charts of prior patients,

. Managed dictation process,

. Scheduled appointments and referrals,

. Requested and scheduled lab work and diagnostic procedures,

. Performed urine drug screening,

. Performed breath alcohol testing for DOT regulations,

. Performed EKG, Audiometric exams,

. Reviewed charts of current medications and treatments,

. Obtained and recorded patient's vital signs and reason for

visit,

. Directed patients to examination rooms,

. Assisted patients with getting undressed and on/off exam table,

. Notified provider of patient's arrival and readiness for their

examination,

. Assisted doctors on procedures.

InfluENT Medical October 2004-July 2005

Office Manager Concord, NH

. Managed all travel arrangements for local representatives,

. Scheduled ENT doctors OSA surgeries,

. Generated Implant Data Card database for FDA tracking purposes,

. Sent InfluENT Medical representatives and MD meetings and

appointments,

. Generated database for Otolaryngology doctors around the country

and including international,

. Assisted MD's and office personnel with coding suggestions for

Repose surgical procedures, re: medical billing,

. Managed employees' daily activities,

. Responsible for hiring and training new employees,

. Responsible for employee reviews,

. Developed and managed InfluENT Medical website,

. Responsible for overseeing customer service department,

manufacturing, and shipping and receiving departments.

Education:

1999-2000 NHCTC, Claremont, NH

General Studies Program

Present NHTI, Concord, NH

General Studies Program/Liberal Arts

Volunteer:

Present HelpSaveOne.org

Fund raising, fostering, and inspect foster homes &

potential adopters.

Skills:

Proficient in Microsoft Office XP, Outlook, Outlook Express,

PowerPoint, Excel, Word, FrontPage, Image Composer, Publisher, Access,

Coffee Cup, Act!, Netscape, Windows Messenger, QuickBooks, ClickStamp

Online, Java, WinZip, Occusource, Chartsource, and graphic software.

Proficient in writing and editing. Efficient management skills.

Communicate effectively. Medical terminology background. Excellent

customer service skills. Team player. Highly organized and

motivated.

References:

Available upon request.

Contact this candidate