Management Manager
Resume:
KRISTEN EPPERSON
*** * ***** ***, ** Segundo, CA 90245
*********@*****.***
Animal Healthcare Experience:
Banfield, The Pet Hospital Of Walnut (June 2009-present)
Office Manager
. Responsible for maximizing the productivity and growth of the
Hospital by working with the veterinary team, district
management, and PetSmart management while creating an
environment that supports practice quality of medicine and
ensures clients receive exceptional service. Monitor key
business factors, such as patients seen daily/weekly, production
per patient including sales and services, inventory management,
and labor costs, while maximizing practice profitability.
. Supervise team of 7 Veterinary Assistants and 2 Receptionists
including staff development of technical and professional skills
and adequate scheduling of staff for multiple shifts to minimize
overtime and downtime, but adequately support doctors.
. Answer multiple line telephone to answer client questions and
schedule appointments based on services to be rendered to
balance veterinary team activities and also to maximize
efficiency of patient turnover.
. Complete full client cycle of service that includes checking in
patients, identifying key patient needs through client
interviews, ensuring veterinary team completes services timely,
and checking out patients including receiving payment and
explaining medication administration.
. Assist veterinary team with laboratory tests, administering
medications, physical restraint of patients during medical
diagnoses and treatment including physical examinations, x-rays,
IV placement, surgical site preparation, and vaccination
administration.
Richmond SPCA (October 2004-July 2005)
Clinical Volunteer
. Assisted medical team with surgical preparation, including
sedation, site cleansing, and blood collection. Prepared tests
for feline and canine diseases and viruses. Monitored patients
after procedures to ensure they revived successfully and moved
them to the rehabilitation area. Administered injections for
preventative care to adopted animals. Administered medications
as prescribed by on staff Veterinarian to animals residing in
the facility.
. Responsible for cleaning the surgical suite, including treating
areas to prevent transfer of illnesses. Assisted with
discharges of treated public pets.
Professional Experience:
DIRECTV Inc.
Senior IT Auditor (June 2008-June 2009)
. Conducted information technology and general control reviews of
systems that support business processes using Excel and ACL,
performed data analysis of billing transactions for subscriber
accounts related to adjustments to accounts. Also used ACL to
evaluate reasonableness of user accounts within Siebel Customer
Relationship Management application.
. Analyzed reconciliation practices for ensuring accuracy of
customer billing and provided programming services.
Dept. of Alcoholic Beverage Control (ABC) (Dec 2003- June 2008)
Senior Internal Auditor (Dec 2003-June 2008)
. Responsible for entire audit process, from risk assessment,
audit program development, and completion of testwork, to
reviewing testwork and compiling reports.
. Conducted reviews using various computer assisted audit tools,
including Crystal Reports, ACL, Microsoft Access, and Microsoft
Excel. Formalized results in reports submitted to all levels of
Management, from Divisional Directors to the ABC Board of
Directors.
. Conducted financial and operational reviews of retail stores and
regional offices, including cash, inventory, lottery, and
general internal controls. Performed financial and operational
reviews of payroll, data warehousing, record retention and
warehouse operations.
Auditor of Public Accounts (APA)
Senior Information Systems Development Audit Specialist (Jan 2000-Dec 2003)
. Performed financial audits of various state agencies including
financial statement line item and footnote information
verification. Obtained a working knowledge and experience in
practical application of integrated auditing.
LandAmerica Financial Group
Junior Accounting Advisor (June 1999-Jan 2000)
Responsible for data cleanup prior to system conversion, including
accessing each system to make correcting entries.
Accreditation:
2010 Penn Foster Career School Online Correspondence Coursework
Certificate of Veterinary Assistance
1997-1999 Radford University Radford, VA
Bachelor of Business Administration, Major in Accounting
and Concentration in Information Systems
1995-1997 Virginia Western Comm. College Roanoke, VA
Associate of Business Administration
Nov 2003 Acquired the Certified Information Systems Auditor (CISA)
Certification
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