Customer Service Technician
Resume:
QUILITZA ORTIZ
Brockton, MA *****
***********@*****.***
SUMMARY:
o Excellent computer skills; MS Word, Excel, PowerPoint and Outlook
o Outstanding written and verbal communication and organizational skills
o Well organized, efficient and highly productive
o Extremely detail oriented and accurate
o Competent and fast learner
EDUCATION:
Massasoit Community College, Brockton, MA
Currently Enrolled
Associate Degree in Criminal Justice (estimated completion 2011)
EXPERIENCE:
Assistant Director of Recreational Activities
St. Joseph Manor Health Care, Inc., Brockton, MA
January 2009-present
o Update ECS (Electronic Charting System) with confidential resident
information
o Conduct Resident and Dietary Council Meetings
o Coordinate, plan and execute all resident activities
o Responsible for recruiting, interviewing and hiring volunteer staff
o Schedule and supervise outside entertainment
o Event planner for resident parties and off-site functions
o Coordinate transportation and nursing staff for off-site activities
o Attend resident care plan meetings as needed
o Advise family and residents on ways of improving quality of life
o Create new and innovative events and activities
o Assist dietary staff to provide accuracy in meal delivery
Baywatch Inc., Waitress/Supervisor, Stoughton, MA
July 2000-November 2008
o Ensured that staff arrived as scheduled
o Responsible for replacing absentee staff
o Oversaw staff worked in full compliance with restaurant rules and
regulations
o Managed all client complaints and resolved in efficient manner
o Served as a liaison between upper management and staff
o Provided mediation amongst staff as needed
o Provided excellent customer service
o Maintained cash boxes and ensured accuracy
Pharmacy Technician, CVS Pharmacy, Brockton, MA 1998-
1999
o Transitioned from cashier to Pharmacy Technician
o Provided excellent customer services to pharmacy customers
o Handled all insurance inquires and complications with billing
o Assisted Pharmacist with processing and filling prescriptions
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