Customer Service Quality Assurance

**** ******** *****. ******, ** *****

810-***-**** ( ************@*****.***

Jeffrey Downer

Objective:

Seeking a position as a Retail Manager, Customer Service Representative, or

Sales Associate where my experience and education can be utilized to

benefit my employer.

Skills and Attributes:

. Computer skills include successfully operating Microsoft Windows 7,

Vista, and XP,

. Proficient in the use of Microsoft Office, including Word, Excel,

PowerPoint, and Publisher, Microsoft FrontPage, and Macromedia Fireworks

. Type 75 words per minute

. Experience with proper telephone etiquette and direct customer service

. Sales experience including consulting before and following a sale,

explaining service and product features, and ensuring customer

satisfaction

. Cash handling experience including processing cash and credit

transactions

. Able to effectively teach software to others

. Detail oriented and able to multitask

. Efficient scheduling skills

. Reliable and punctual

. Team oriented and flexible

Education:

Mott Community College, Flint, Michigan

2010

Associate's Degree in Applied Science/General Business

LakeVille High School, Otter Lake, Michigan

1999

Diploma Received

Vocational/Volunteer Experience

Work Skills Corporation, Brighton Michigan

2010

Quality Assurance Analyst/Webpage Designer

Responsibilities included debugging updates of electronic medical records;

alerting software programmer to the locations of errors, while using an

informal tracking system to verify errors have been corrected; utilizing

Microsoft Snipping Tool and DeskShare My Screen Recorder to develop and

write topics within the onscreen user's guide; and using Microsoft

FrontPage and Macromedia Fireworks to upgrade website with hyperlinks,

images, and text.

Blue Water Center for Independent Living, Lapeer, Michigan

2009 to 2010

Volunteer

Responsibilities included designing labels, flyers, and signs for in-house

use utilizing Microsoft Publisher and Word; producing business

correspondence from notations provided by the program director, including

letters and outlines for presentations; and performing troubleshooting of

office software to optimize performance of equipment.

Additional five years of work experience as a line cook, stock clerk, and

bagger

References

References available upon request

Contact this candidate