Customer Service Sales

Jessica M. Smith 480-***-****

**** *. ** **** **** #2136, Glendale, AZ 85308 **********@***.***

Professional Profile

Mission: Obtain a career path where hard work and dedication are rewarded

with incentives and opportunity for growth. I am a hard working, dedicated

professional looking to become part of your team and company.

Very proficient in all Microsoft Creative thinking allows for great

Office applications including Excel problem solving

and Word Friendly and patient personality

Detail and results oriented helps to relate to customers and

Excellent communications and math co-workers

skills Self motivated and enjoys challenges

Capable of typing in excess of 65

words per minute Very proficient in the use of

Windows, IE and other general

computer applications

Professional Experience

US Pens Direct

09/2007-Present

Customer Service & Sales Rep

Achievements:

Helped build the company, was the first customer service/sales rep to be

hired on with the company

First rep from training class to hit quotas set by company

Consistently met or exceeded sales quotas on a monthly basis

Had no prior experience in the sales of promotional items, learned

everything during training and have been a top sales rep every month

Responsibilities:

Responsible for inbound calls with potential customers, assessing the

customer's needs for promotional items and closing the sales with those

customers.

Calling any potential customers who have expressed interest in our

promotional items on our web site but did not purchase any products.

Keeping track of daily, monthly and yearly sales by spreadsheet

Working closely with the vendors for the products we sell, ensuring world

class customer service is always provided to our customers.

Provide personal attention to each customer and act professionally and

responsibly, while maintaining or exceeding monthly performance goals

Promote the sale of agency products and properly handle money collected as

a result of sales

Helped set up web site adding all promotional items offered by our vendors

by uploading images, information, pricing, etc.

Money Management International / CCCS

09/2007-5/2008

Credit & Mortgage Counselor/Loss Mitigation Specialist

Achievements:

Trained and completed all Counseling courses including FCRA and NFCC

certification programs during first weeks of training

First Counselor from training class to get activations and hit

goals/quotas

Within first month was surpassing goals set for tenured Counselors

Trained on all Loss Mitigation options for delinquent mortgage

counseling/those facing foreclosure

Responsibilities:

Responsible for one-on-one inbound telephone counseling sessions with

potential clients assessing the client's financial situations.

Was added to the Delinquent Mortgage Counseling team, handling all calls

from the (888) 995-HOPE line created by the government to help clients

facing foreclosure

Housing counseling to include explaining all loss mitigation options to

clients and helping decide which options fits best with their situation

Working closely with the loss mitigation department of various mortgage

lenders, working as a liaison between client's and their lenders

Provide personal attention to each client and act professionally and

responsibly, while maintaining or exceeding monthly performance goals

Develop individually tailored Debt Management Programs (DMP) to assist

clients in repaying debt as needed and motivate clients to take the

actions necessary to resolve their financial problems

Promote the sale of agency products and properly handle money collected as

a result of sales (when applicable)

Explain in detail features and benefits of services to new and existing

clients

Rapid Law, Cave Creek, AZ

06/2005-08/2007

Customer Service Manager / Paralegal

Achievements:

Trained and completed all Divorce and Adoption courses

First Paralegal to be promoted to a Managerial Position

Helped to create an effective advertising program to build business

Responsibilities:

Take inbound sales and customer service calls to help customers through

the divorce or adoption process

Prepared documents for 10-15 divorces per day

Prepared documents for 2-5 adoptions per day

Call prospect clients to answer all questions and concerns they may have

before submitting their application

Call collections and probe customers for payment of services

Take inbound calls for dissatisfied customers or court rejected documents

in order to get clients the correct information and paperwork for filing

World Savings and Mortgage, Costa Mesa, CA

05/2003-05/2005

Community Loan Underwriter

Achievements:

Completed a two week underwriting course and received certificate

Was a top producer and underwriter for many consecutive months

Responsibilities:

Thoroughly reviewing loan applications, credit reports, income

documentations, title reports, appraisals and all other loan documentation

and decisioned those loans based on company guidelines.

Working with a variety of brokers, appraisers and title companies

Heavy data input into Calyx Point, Microsoft Excel, and Microsoft Word

Working with clients to get necessary information in order to begin,

process and close their home loan

RPI Mortgage & Escrow

01/2000-05/2003

Senior Loan Processor / Escrow Assistant

Achievements:

Was promoted to Lead/Senior Processor within 90 days

First job ever in the mortgage industry, was quickly trained in all

aspects

Was the only processor in the company to also deal with Escrow

Due to fast and proficient processing, increased loan volume from 5 loans

per month for one particular broker to 10 loans per month for that broker

Responsibilities:

Heavy data entry into Calyx Point, Microsoft Word, and Works

Ordering and reviewing all documentation needed to process loans ie:

Preliminary Report, Appraisal, Credit Report, Disclosures, Income

Documentation, etc.

Worked with clients to obtain all necessary information and documentation

to ensure the quickest loan processing time

Placed loan applications with correct lender to ensure the best rate and

loan for that particular customer

Worked with a variety of lenders, title companies, brokers, and appraisers

Education

Desert Vista High School, Phoenix, AZ

High School Diploma

05/2000

World Savings Underwriting School

Certificate of Completion

05/2003

References

References are available upon request.

Contact this candidate