Customer Service Manager

SUMMARY

A dynamic results-oriented professional with over 16 years of experience in

the field of print projects management. Outstanding ability to effectively

communicate and lead projects from business requirements through production

implementation. Strong background in relationship management. Expertise

includes:

Management of Multiple Print Management of Multiple

Projects Accounts

Vendor Relationship Management Quality Planning / Assurance

Scheduling and Coordination of Communications Management

Jobs

Macintosh Computer Skills Resource Management

Artwork Development Press Approvals

Color Separation Printing, Finishing, Shipping

PROFESSIONAL EXPERIENCE

Workforce Solutions, Bastrop, Texas 2009-

Workforce Information Specialist / Career Facilitator

- Provides customer service by dealing directly with Workforce Center

customers in gathering information, assisting with job search

activities.

- Facilitator conducts workforce center workshops on various job search

topics

- Schedules, prepares materials and coordinates group sessions for the

following customers: TANF, SNAP E&T, WIA, RIO and the universal

population with the outcome of obtaining employment. Also provides job

search information during the WOA for TANF applicants.

FREELANCE, Dallas, Texas 2007-2008

- Working with various agencies performing print production duties that

included providing competitive estimates on projects. Attending

internal team meetings, working with studio to ensure mechanical

stability, attending all press approvals & fulfillment to client final

shipping locations.

USFI, Dallas, Texas 2006-2007

Print Project Manager

- Managed direct mail projects from initiative with the creative process

through final mail house.

- Direct contact with clients for approval or direction on all material.

- Responsible for all invoicing and final billing to clients.

FREELANCE PRINT PRODUCTION, Dallas, Texas 2005-2006

- Determined specifications and cost for various print projects with

agencies in the Dallas, Addison area.

TRACYLOCKE, Dallas, Texas 1999-2005

Print Production Manager

- Determined estimates/cost for various print projects for national blue-

chip clients, which ensured accurate forecasts for clients.

- Handled and accomplished multiple projects during various

levels of production with efficient use of resources.

- Partnered with team members to determine best execution.

- Attended press approvals of all material working with offset to web

printers across the U.S. to ensure quality standard.

- Managed various aspects of pre-press through printing, finishing and

shipping.

DDB NEEDHAM, Dallas, Texas 1998-1999

Art/Print Production Manager

- Estimated and created artwork maintaining quality values.

- Set up project folders for photo-shoots of production planning.

- Managed all print projects through all stages of production.

PGC ADVERTISING, Dallas, Texas 1997-1998

Traffic Manager and Associate Print Producer

- Scheduled and coordinated all jobs through agency and oversaw final

production on various accounts.

CLASSIC COLOR CORPORATION. Dallas, Texas 1996-1997

Customer Service Representative

- Managed various accounts. Worked directly with client and sales team

to create and manage an efficient workflow through the plant, from

color separations through final composite film/file to printer.

LASER TECH COLOR, Irving, Texas 1990-1994

Database Manager

- Scheduled workflow through production of jobs before manufacturing

stage.

- Maintained database archive of all images as they moved through

production workflow.

REFERENCES AVAILABLE UPON REQUEST

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