Customer Service Manager
Resume:
Donna Poarch
Clinton, TN *7716
Email: Donna .******@*****.***
Objective: To obtain a challenging career w/opportunity for growth.
Qualifactions : Promoted w/in one month due to outstanding customer
sercvice. Self starter "people person" w/superior work ethic. Experience
in managing employees, title pawns, working knowledge of
AS400,collections, retail, marketing, clerical duties, data entry,
computer skills, switchboardk, able to hadle high volume of customer
service, and accounts payable & receivable.
Education : Clinton High School 1990 1994 Clinton, TN 377716
Employment :
Titlemax: Feb 08 Oct 09
Customer Service Rep: Promoted to Assistant Manager
Duties include supervise employees, opening & closing office, prepare
and process title loans. Perform collection activities on deliquent
accounts by both written and telephone communications. Ensure all
loans and contracts where performed in a timely manner while being in
compliant w/company standards. Process deliquent accounts that have
reached the state of TN requirements to be placed out for repossession.
I nventory & inspect all repossessed vehicles. Perform sale of
repossessed vehicles to licenced dealers. Process loan payments to
customers accounts. Lien release & payoff request. Maintain cash
drawer accuracy & securely. Prepare company daily reports. Prepare &
handle office bank deposits & checkbook transactions. Perform
collections out in field. Establish new marketing strategies each month
to create new & repeat customers.
Crosstown Towing: May 05 Feb 08
Office manager: Interviewing & evaluating candidates for hire. Manage
field employees. Provide high volume of customer service. Bookkeeping
& Accounts payable & receivable. Vendor relations. Maintain cash
drawer. Prepare bank deposits. Prepare mechanic liens to obtain titles
of vehicles.
Shannondale Healthcare:June04 May05
Accounts Receivable/Receptionist: Provide clerical services to entire
business office including office manager, accounts payable, insurance
billing personnel, & human resource manager. Responsiable for posting
insurance payments to customers accounts, strong data entry,
switchboard, typing, processing checks, cash handling, process large
volume of mail to proper departments on a timely basis,
spreedsheets,coping, filing, faxing, build packets for families to view
about the facility, & purchase office supplies & equipment for entire
c ompany.
Greer's Furniture: Sept03 June04
Receptionist/Sales Consultant: Duties consist of filing, faxing, pulling
orders, & large volume of switchboard. Selling products & services to
customers.
Git N Go Market July00 Sept03
Manager: Prepare & maintain departmental information including time
sheets expense reports, & invoice payments from vendors. Monthly
presentation w/ HR director & sales team to create sales goals &
follow up procedures that contribute to record sales & improving
customer satisfaction. Supervise employees, vendor relations,
purchasing, data entry, process bank deposits, & cash handling.
The Home Depot:(part time) Jan01 Aug03
Cashier Promoted to Customer Service Manager w/in one month:
Providing support & training to new employees on procedures. Returns
clerk, cash handling, tracking reports & loss prevention. Assigned
employees of their schedules. Monitored & distributed work load &
assignments, back up for switchboard. Multi task in a fast pace
environment.
Sisters Two Cleaning Service:May 95 July00
Supervisor: Duties include cleaning residential homes,
i ndustrial,apartment complexs, & office buildings. Train new employees
on general houskeeping such as how to properly use industrial cleaning
equipment. Ensure new employees are aware of the customers
expectations to ensure customers are satisfied therefore producing
repeat & new clients.
References:
Melanie Thacker 423-***-**** Debbie Heck 865-***-****
Glen McDaniel 865-***-**** Murilyn Lawson 865 494
6678
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