High School Training
Resume:
Janelle M. Haney-Mbappe
Stone Mountain, GA 30083
*********@*****.***
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Work Experience
5/3/2010 - present
Communications Shift Supervisor
Georgia Perimeter College
Atlanta, GA
*Supervises the work of communications dispatchers to include hiring,
training, scheduling, evaluating and counseling
*Oversees the activities of dispatchers and lead dispatchers on all shifts
as well as being available on call for questions from dispatchers or leads
during off-duty hours
*Assists employees with any extraordinary or complex dispatching situations
which may arise
*Facilitates the initial training and in service training of employees
3/30/09 - 4/30/10
Criminal Justice Information Technician/Police Dispatcher
Metropolitan Atlanta Rapid Transit Authority Police Department
Atlanta, GA
*Using radio systems for the purpose of dispatching police and other
emergency personnel. GCIC certified.
*Maintaining records of calls and dispatching activities; recording all
officer calls, dispatch time, arrival time and complete time; filing
required documentation, files, requests and responses.
*Performing computer background checks on criminals; handling inquiries on
driver's licenses, vehicle tags, stolen articles and property, guns,
wanted/missing persons; entering warrants; providing a variety of
information from computer database as requested by officers
9/2003 - 9/2008
Operator Dispatcher
City of Cincinnati Police Department
Cincinnati, Ohio
*Taking incoming 911 emergency calls and also dispatching police to
emergencies; Training new dispatchers; Assistant Officer in Charge.
RCIC/NCIC/LEADS certified. CPR certified.
*Performing various administrative support activities such as entering,
updating and retrieving information from databases; entering law
enforcement information into databases; maintains communication logs;
queries data bases upon request; researching warrant information, driver's
licenses and tags; submitting information to appropriate staff
1/2002 - 9/2003
Police Dispatcher
City of Forest Park Police Department
Cincinnati, OH
*Assisting callers & walk-ins with filing reports, paying tickets, entering
traffic/criminal/arrest history into criminal information system; creating
arrest jackets, monitoring prisoners. BCI/III certified.
*Performing clerical support tasks which may include locating telephone
numbers and addresses, researching/contacting business/residence key
holders as necessary
Education
Bachelors of Science in Communications, December 2010, University of
Phoenix
University of Cincinnati, Cincinnati, Ohio - 121 credits earned
Winton Woods High School, Cincinnati, Ohio - diploma
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