Robert F. Useller

**** **** **** **** ? Westminster, MD 21157

215-***-**** ? abkpyf@r.postjobfree.com

~ 10 Years of Information Technology Experience ~

Disciplined professional stemming from years of Military service, offering

nearly a decade of experience in customer service with results driven

mentality and superb multi-tasking skills. IT technician looking for a long

term career path with a dynamic, forward moving organization.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows Vista, Microsoft Windows 2003

Server, Microsoft Windows XP Pro, UNIX

Software: Microsoft ISA Server 2004, Microsoft Office, Remedy tracking

system, Site Scope, Nagios, Open View, Ngenious, Autosys,

Tivoli Job Scheduler, Maestro and SAP.

Hardware: Hubs, Switches, Routers, Firewalls, RAID, Servers, IBM AS400

Networking Skills: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory,

Remote Access, Ethernet, Wireless

PROFESSIONAL EXPERIENCE

Lead Computer Operator: Scientific Games Inc. (04/10 to Present)

Pennsylvania Lottery

. Manage department of 5 employees.

. Responsible for maintaining compliance with all state and federal

guidelines for the PA Lottery.

. Provided monitoring and first level technical support for over 9000

remote lottery terminals.

. Operate all computer systems in accordance with established schedules and

quality guidelines.

. Prioritize nightly processes to ensure performance of time critical

schedule

. Run all programs for production systems

. Maintain accounting controls for tapes produced

. Documenting alerts, impact and action taken in the Remedy Ticketing

System.

. Physical interaction with all hardware.

. The running and monitoring of all batch jobs and tape backups and taking

proper action for any failures.

Receiving Manager: SEARS (08/09 to 04/10)

. Manage department of 12 employees.

. Accurate receiving of merchandise every week in excess of half a million

dollars.

. Proper record keeping of all incoming and outgoing product.

. Maintaining accurate counts of all merchandise throughout the store.

Data Analyst /IBM Mainframe Operator: Random House Inc. (12/04 to 08/09)

. Provided monitoring and technical support for external facing websites by

continual analysis of monitoring tools

. Responded to alerts from all platforms

. Maintained compliance with third-party Service Level Agreements and

Operational Level Agreements

. Documented alerts, impact and action taken in the Remedy Ticketing System

. Identified system, application, hardware or network problems and took

corrective action

. Responded to request to reboot servers; requested stopping/starting of

server services and applications

. Analyzed services; monitored jobs; identified failed jobs

. Provided after hours Help Desk Support

. Scheduled, ran, and monitored backups

. Monitored jobs and ensured proper information transfer from mainframe to

servers

UNIX System Operator: Rite Aid Corporation (10/99 to 12/04)

. Manipulated files by using commands to move, copy, remove, and compress

files/directories

. Performed file and directory backups and restoration

. Started up computer, production, and development systems from a dead

start

. Controlled kernel parameters and configurations, file systems and volume

growth

. Monitored the FTP of files from one server to another

. Installed auxiliary printers

. Supported a 1.2 million sq ft. facility with over 1400 users

. Created volume groups, file systems, and updated logs; edited host,

password and other configuration files

Continued

Useller, Robert continued

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EDUCATION/CERTIFICATIONS

Microsoft Network Technology Program: ComputerTraining.edu, Towson, MD

(8/09 to present)

In-depth classroom based education focused on combining text based

learning and real world implementation of technology. Operating

systems/server application experience includes: Microsoft Windows XP

Professional, Vista - Business, Enterprise and Ultimate editions, Windows

Server 2003, Internet Security and Acceleration (ISA) Server 2004/2006 and

Windows Software Update Services (WSUS).

MCTS (Microsoft Certified Technology Specialist: Configuring Microsoft

Windows Vista) - In Progress

MCP (Microsoft Certified Professional: Windows Server 2003) - In Progress

MCSA (Microsoft Certified Systems Administrator) - In Progress

MILITARY EXPERIENCE

Naval Police Officer: U.S. Naval Reserves (Honorable Discharge 9/06)

Naval Police Office: U.S. Navy (9/05 to 9/06)

ARMY Military Police Officer: U.S. Army Reserves (Honorable Discharge 2/92)

ARMY Military Police Officer: U.S. Army Active Duty (Honorable Discharge

7/95)

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