Customer Service Engineer

Objective To obtain a challenging career-oriented position that will

allow me to contribute and enhance my current training and

experience while providing an opportunity to achieve

professional growth.

Education

8/2004 ~ 10/2006 Westwood College, Chicago, IL

Major: Computer Network Management . GPA: 3.49

Bachelor of Applied Science in Computer Network Management

8/2002 ~ 6/2004 Malcolm X College, Chicago, IL

Major: Computer Information Systems . GPA: 3.56

Transferred to Westwood in August 2004

Work Experience

12/2008 ~ 04/2010 Professional Systems, Inc. - Riverdale, IL

Network Engineer/Computer Technician

. Install, configure and upgrade (or downgrade) operating

systems and software (typically using Microsoft products)

. Install, assemble and configure computers, monitors,

network infrastructure and peripherals like printers,

scanners and other hardware

. Troubleshoot computer system problems and problems with

hardware and software, e-mail, network and peripheral

equipment and making necessary repairs and corrections

. Act as a technical resource to help users resolve

equipment problems and data and performing some help desk

functions

4/2007 ~ 12/2008 AT&T - Villa Park, IL

Cable Splicing/Repair/1st Mile Technician

. Reviewed and analyzed complex schematic drawings

. Used electrical test instruments to determine defective

wire or fiber

. Worked in kneeling, stooping, or crouching positions

. Repaired and maintained outside cable facilities

. Worked outdoors in all types of weather

. Climbed ladders (up to 28ft) and operated hydraulic

aerial lifts mounted on trucks

8/2005 ~ 9/2006 Walgreens - Mount Prospect, IL

Help Desk Coordinator

. Troubleshot with stores across the country to identify

problems with photo equipment and alarm system using all

available resources to provide the best solution

. Solved issues with store equipment, documenting problems,

solutions, and steps taken to reach solution

. Provided superior customer service to store Associates

2/2002 ~ 8/2005 Marcy Newberry Association, Inc. - Chicago, IL

Data Entry Clerk/Head Start Secretary

. General clerical work for child care programs, including:

enrolling, tracking, terminating children in the Children

and Youth Services database for Head Start programs at

nine different sites

. Performed all clerical work for Site Director and Social

Workers

. Supported technical equipment when needed, including

special computer related projects

~ References Available Upon Request ~

Brandon Bondurant

2408 Ladley Court, Apt 4

Springfield, IL 62703

773-***-****

abkpvw@r.postjobfree.com

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