Customer Service Technical Support

Professional Experience

ASAD Wholesale

May ***0 - Present

Customer Service

Utilized Skills:

- Multi-tasking, time management

- Team work

Responsibilities:

- Cash handling

- Inventory Control

- Shipping/Receiving merchandise

- Verifying accuracy of orders

- Assisting customers

Fastlink, ADSL Internet Technology Amman, Jordan

August 2005 - September 2005

Call Center Troubleshooter, Internship

Utilized Skills:

- Data Entry

- Experience with Fastlink ISP

- In-bound calling

Responsibilities:

- Providing technical support

Dominion Access Ramallah, Palestine

September 2006

Technical Support Specialist

Utilized Skills:

- Problem Solving

- Installing VOIP modems

- Experience with Microsoft Programs

- Data Entry

Responsibilities:

- Providing technical support

Education

Arab American University Jenin, Palestine

Enrolled from 2002-2006

Completed Bachelor's Degree in Computer Information Technology

Qadri Tuqan Secondary School Nablus, Palestine

Enrolled from 1999-2001

Completed Secondary School (Equivalent to a U.S. High School Diploma)

Skills

Fluent Languages: Arabic and English

CCNA from Hassib El Sabagh Intelligent Center in Jenin, Palestine

Network Administrator from National Institute for Information Technology in

Ramallah, Palestine

Previous experience with: Micromedia Dreamweaver, Micromedia Flash,

Microsoft Office Programs, Oracel 8i, JSP and Php programming language, and

MySQI.

References available upon request

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