Customer Service Sales
Resume:
Linda P. Miller
************@*****.***
Objective
To obtain a challenging career which best utilizes my skills and experience while allowing for future growth and opportunities.
Qualifications
Ten-key by touch is more than 15,000 keystrokes per hour with 98%-100% accuracy.
Customer service in various environments including call center.
Typing 55 wpm corrected speed with high accuracy.
Education
A. L. Brown High School Kannapolis, NC 28083 Graduated 1988
Executrain Word Perfect and Lotus
First Union National Bank 6 weeks customer service training which was ranked #1 by J.D. Powers and Associates.
Relevant Experience
Convergys March 2010 - Present
10101 Claude Freeman Drive
Charlotte, NC 28262
Customer Service Problem Resolution Rep II - Answer inbound calls in call center environment assisting
assisting customers with questions and/or directions and sales.
Nsi Industries March 2007 - November 2008
9730 Northcross Center Court
Huntersville, NC 28078
Order entry clerk - Distribute faxes, receive orders and enter, assist entering distributors orders leaving their
Warehouses, file, answer phones, prepare mail, set up new customers in system, and correct customer accounts.
Laid off due to restructuring and reduction in workforce.
Yellow Transportation November 2007 - September 2008
11100 Reames Road
Charlotte, NC 28269
Office Clerk - Entered orders in the computer paying attention to detail for appointments required, hazardous,
Canadian documents, residential deliveries, shipper load and count, Faxed and imaged custom documents and
Bills of lading, assisted with preparing paperwork for shipments and loads leaving and coming into the terminal.
Fast paced environment. Worked part time while working full time at Nsi Industries.
Stay at home wife and mother. June 2004 - March 2007
Medical Modalities Inc. June 2003 - June 2004
325 McGill Avenue NW #195
Concord, NC 28027
Order Specialist - Receive all new orders for durable medical equipment, complete the forms assigning equipment
To the customer/patient including making sure we had all of the diagnosis, the prescribing Doctor and their office
Phone, the prescription, serial number of the item/equipment already assigned, the date it was issued as well as
Looking up this information or making the necessary calls and research to get it, also look up all ICD-9 codes for
Diagnosis to be filed for insurance coverage. Make sure the form was accurate and complete for being filed for
Medical insurance claim and prepare a spreadsheet using this information for the shipping department, inventory
Control, sales team quotas, for sales representatives, executive management and administrative team. Left due
Pregnancy and planning to stay home with my child for the first 2 years.
Consolidated Freightways November 1998 - September 2002
Leland James Corporation
5025 Sunset Road
Charlotte, NC 28269
800-***-**** Code # 10469
Office Clerical/Customer Service - Answer switchboard, greet visitors, trace shipments, data entry, route city
Bills for accurate delivery terminals, billing, filing, faxing, copying materials as needed. Multi-task job with many
Details for individual customers and bills while maintaining accuracy. Very fast paced environment. Company filed bankruptcy 09/02/2002.
Other Experience
Alpha numeric data entry with 98-100% accuracy.
AS400.
Encoding.
Excel and Lotus.
ICD-9 codes. (used during the 1 year with Medical Modalities).
Imaging Equipment.
Receptionist/Administrative Assistant.
Sage Mas.
Switchboard Operation.
Typing approximately 45 wpm.
Windows based operating Systems.
Word Perfect, Word Star and MS Works.
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