Sales Management

KEISHA JOHNSON-MENDOZA

** ****** ***** ****, ***. K32

Randolph, NJ 07869

Home: 973-***-****

*************@*******.*** Cell: 973-***-****

SUMMARY

Extensive background as a Professional Contract Analyst with over 10 years

of experience specializing in contract administration, regulatory

compliance, risk and value analysis for high-level projects and corporate

initiatives. Demonstrated expertise in contract and data analysis with

diversified experience working for competitive, high-growth, and

established companies. Articulate communicator, exhibiting strong

presentation and negotiating skills with overseas clientele and senior

level management. Reputation of establishing strategic alliances and

managing relationships with major corporate accounts.

AREAS OF EXPERIENCE

Risk Management Data/Trend Analysis Regulatory Compliance

SOX/SOP Auditing Account Management Opportunity

Contract Administration Research/Presentations Identification

Government Reporting

PROFESSIONAL EXPERIENCE

NOVARTIS PHARMACEUTICAL CORPORATION, East Hanover, NJ 2006 - Present

Ranked #2 among Pharmaceutical companies in Fortune Magazine's World Most

Admired Companies Survey in 2008.

Managed Care Contract Analyst

Perform contract administration functions for the Managed Care and Medicare

market segments; conduct detailed analysis, validation, and calculation of

rebate claim data and payments according to contract terms and conditions.

. Maintain timely execution of approximately 6 - 10 major contracts for

various market segments to ensure accurate data availability for

management reporting and rebate adjudication; rebates value range from

$4,000 to 1.3 million dollars.

. Establish effective customer relationships with customers including

hospitals, pharmacies, group purchasing organizations, Long Term Care,

and Medicare Part D facilities.

. Manage systems and logs to track status of contracts and rebate

processing for review by contract/rebates senior analysts and

managers.

. Analyze and resolve disputed rebate claim data identified during peer

review sessions.

Selected Accomplishments:

. Selected as SOX/SOP Team Leader. Developed and critiqued

organizational charts showing contracts setup; drafted and edited SOPs

and SOX flows, resulting in updates that improved the contract

workflow process. Resultant work comprised instrumental part of

presentation made to external auditors from Price Water House and

outsourcing clientele from India.

. Identified as a Contract Pricing & Chargeback Component (CPCC)-Super

User; utilized technical knowledge, skills, and abilities by serving

as an "onsite expert" for system malfunctions. Collaborated with IT to

enhance the CPCC Mainframe Application. Performed QA Testing for this

application resulting in it being moved to production for department

use.

. Developed and implemented solution for a paperless environment.

. Conduct Stress Testing for Outsourcing Project in SAP with IT

resources located in Hyderabad, India. Ensure system compatibility by

strategically causing traffic in the system to identify glitches.

. Participant on Special Projects Team Project to test the spreading of

rebate bundles for Deficit Reduction Act regulations.

KEISHA JOHNSON-MENDOZA

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Home: 973-***-****

*************@*******.*** Cell: 973-***-****

BAXTER HEALTHCARE, New Providence, NJ 2003 - 2004

Global, diversified health care company that manufactures and markets

bioscience, medication delivery, and renal product and services.

Sales Operation Analyst

Provided continuous collection and management of data from Risk-Sharing

facilities; processed Risk-Sharing incentives (rebates) and provide team

member support in other areas of the program. Implemented and managed risk

sharing programs and review of risk sharing agreements in rebate analysis.

Held accountability for the largest region comprised of the west coast,

consisting of 220 accounts. Calculate Capitated Annual Rates.

. Worked in tandem with marketing manager and Field Sales department on

risk-sharing agreements by collecting and analyzing annual data from

risk-sharing facilities to calculate risk-sharing rebates.

. Collaborated with marketing team to review and analyze product pricing

in order to evaluate the CAP Financial Module, market trends, and

potential Risk-Sharing accounts.

. Provided contract incentives to clients, received payments, and

generated monthly statistical sales reports; analyzed pricing trends

via financial models and prepared customer letters.

. Analyzed sales in order to determine the profitability of the

participating facilities.

. Implemented and managed a risk sharing program for anesthesia

products.

EQUISERVE, Jersey City, NJ 2001 - 2002

Risk Analyst

Performed risk assessments to identify compliance and areas of improvement

for business units including Corporate Actions and Investment Services to

decrease the company's risk exposure and implement control processes.

Served as a consultant for various business units on new product

development, planning initiatives, and procedural changes.

. Assisted the Internal Audit Department by preparing documentation for

external auditors.

. Acquired knowledge of the business functions and processes of several

departments; wrote risks, and assessed their compliance with SOX Legal

requirements.

. Gained critical knowledge on "Corporate Actions Processes," the

silvering and dispersing of stocks, bonds, and certificates; utilized

knowledge to process their work, resulting in being selected to

participate in the migration project, resulting in discovery of 1

million dollars worth of certificates improperly dispersed attributed

to system glitches.

. Worked with counsel as a troubleshooting lead to offer 'real time

trading' options through the new Broker Gateway system.

. Facilitated the Security Exchange Commission (SEC) Reconciliation

Project by compiling regulatory reports.

FEDERAL RESERVE BANK OF NEW YORK, New York, NY 1997 - 2001

Senior Reports Analyst

Increased regulatory compliance of Foreign Banking Organizations'(FBO)

including foreign bank branches, agencies, and US chartered bank

subsidiaries by analyzing statistics utilized to determine monetary policy.

Ensured adherence of FBOs to Federal Reserve regulations and verified

supervision and regulation by U.S. banking authorities. Reported findings

and recommendations to senior level management on reporting issues of

holding companies.

. Analyzed and identified unusual trends in data reported by banking

institutions; efforts resulted in being selected to participate in

executive meetings with overseas clients and senior management to

serve as a point of contact and reference source.

. Trained junior analysts on data and technical issues concerning

statistical reporting.

EDUCATION

Bachelor of Science, Business Administration, New Jersey City University,

Jersey City, NJ

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