Customer Service Manager

Career Objectives

I am looking to further my career in the Hospitality industry.

Employment History

Guest Service Agent

From 2008 to Current

Hampton Inn Boston-Logan Airport

*Answering 100-250 calls a day

*Checking guest in/out of hotel

*Attending to all guest needs

*Maintaining a bank

*Handled cash/credits cards/checks

*Help training new employees

*MOD (Manager on duty)

Customer Service

Maximus/MassHealth

*Answering 200-300 calls a day

From 2009 to 2010

*using multiple research engines

*Billing/Payment issues

*Handling customers personal problems in a professional manner

Guest Service Agent

From

2007 to 2008

Embassy Suites Boston-Logan Airport

*Handled a high volume of incoming calls for an airport property hotel

*Providing information about hotel and surrounding areas

*HR assistant

*Assisting HR with filing of employee paperwork

*Gathering needed employee information

*Attending to all guest needs/request

*Handled cash/credits cards/checks

*Help training new employees

*MOD (Manager on duty)

Education

Bunker Hill Community College

From 2008 to 2010

Graduated- No

Hospitality Management

Scale

From 2007 to 2007

Graduated- Yes

GED

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