Customer Service Manager

NATALIE S. ROGERS

**** ***** ****** ***** ******, Alabama 36695

251-***-**** *********@*********.***

Summary: Experienced retail manager, results oriented with extensive background in personnel

management,

customer service and general office administration.

Areas of

Expertise: Sales Customer Service

Budget and Cost Controls Marketing

Personnel Scheduling Inventory Management

Profit and Loss Management Training and Team Building

Human Resources Loss Prevention/Safety

Work U.S. Census Bureau, Mobile, Alabama March 2010-Septermber 2010

Experience: Assistant Manager For Administration

Responsible for supervising and managing the payroll, supply requisitioning, and other

administrative

activities for the local Census Office. Supervised three Office Operations Supervisors and sixty

clerks.

Monitored day to day selection process, payroll and personnel activities, and reviewed

completed work for accuracy

assuring that time schedules were met. Provided administrative management information

reports

to the Local Office Manager and the Regional Census office as requested.

• Assisted in recruiting and hiring 2,000 temporary employees within a two week

time frame to work the 2010 Census.

• Processed an average of $3,000,000 in payroll a week.

Ross Dress for Less, Mobile, Alabama July 2007-July 2009

Assistant Store Manager

Managed day-to-day operations of a $5,000,000 sales volume store for nation’s second largest

Fortune 500 off price retailer. Supervised staff of 40 employees. Responsible for all human

resource functions including hiring, orientation and training. Created weekly schedules and

processed payroll for hourly personnel. Received and processed daily shipments of inventory.

Routinely

balanced register tills and prepared bank deposits.

• Helped store attain the highest ranking for customer service in the District in

2008.

• Led store to a 1% improvement in shrink reduction in 2007 which contributed to

the store achieving its’ profit goal.

Sears Essentials, Saraland, Alabama September 2005-July 2007

Assistant Store Manager of Merchandise Sales

Recruited, hired and trained consultative sales associates for appliances, electronics and

hardware

departments. Implemented company marketing and advertising initiatives. Created and

adjusted

weekly work schedules to suit business needs.

• Led team to #1 position in sales improvement in the District in 2006.

Kmart Corporation, Saraland, Alabama August 1985-September 2005

Soft Lines Assistant Store Manager

Responsible for display, pricing integrity and merchandise replenishment for the apparel and

home fashions departments. Assisted in supervision of front register and service desk

operations.

Ensured store equipment operated properly. Performed routine scheduled audits in the cash

office

and layaway department.

Education: B.A. Criminal Justice, University of Georgia May 1978

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