Customer Service Data Entry

Sha-Lynn Brown

**** ******* ******

Philadelphia, PA, 19139

Telephone: 215-***-****

Email: **************@*****.***

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To find a great long-term position with a positive background and

Objective:

provides great opportunities for advancement within that company.

Experience:

05/ 09 - 11/09 Data Entry Specialist/ Pump Consultant, Broadview Staffing, West

Chester, PA

Worked in a Diabetes Franchise testing medical devices (insulin pumps) for Diabetes Type 1.

Worked at a fast pace but steadily testing each pump. Tested the pumps on multiple machines

recording data on transferable paper, a computer, and in a JDE system (hand-held computer.)

Organized and filed the transferable paper, and failed or passed pump through to the next station

for testing.

07/06-05/08 Customer Service Rep/ Booth Agent, National/ Alamo Car Rental,

Philadelphia, PA

Worked in a fast paced office setting environment directly with customers on a one

on one basis, recorded messages, multi- task, received inbound and made outbound

calls to customers, greeted and directed customers, gave detailed directions to customers to numerous

locations, typing, filing, data entry, multi task, handled cash/ credit card transactions, made reservations,

updated and filed customer’s information, and generated contracts for customer’s rented vehicle agreements.

12/05- 03/06 Mail Handler, Manpower, Philadelphia, PA

Sorted mail envelopes and packages for Postal Service. Placed mail in its correct bin according

to the zip code from various cities and states within the United States. Lifted up to 40 lb bins of

mail.

07/04- 09/05 Culinary Arts, Sesame Place, Langhorne, PA

Greeted and performed exceptional customer service to the guests, prepared food and beverages

for guests in a restaurant, greeted customers, gave directions, and maintained a sanitary and

friendly environment.

12/04- 05/05 Sales Associate, Strawbridge’s, Bensalem, PA

Obtained and received merchandise, totaled bills, and accepted payments from customers.

Operated cash register and handled cash transactions. Straightened, folded, hung clothes.

Answered questions concerning the merchandise.

07/03- 09/04 Business Applicant, Urban Nutrition Initiative, Philadelphia, PA

Worked in an office based setting Constructed a business plan to present to numerous potential

contributors for a non- profit organization. Attended multiple conferences to discuss the

organization. Conducted surveys for an understanding of the publics views. Conducted inbound

and outbound calls to potential investors. Fulfilled receptionist duties within the office filing,

scheduling, scanning, typing, copying, and organized documents within the office. Worked in MS

Office, Excel, Outlook, and data entry.

07/03- 08/04 Youth Works Opportunity, Philadelphia, PA

Youth Works Applicant

Experienced a seasonal opportunity to receive an outlook on real life job experiences. Gathered

information on life's aspects for the future.

Education:

09/01- 06/05 University City High School, Philadelphia, PA

Academic Diploma

05/2010- Present Community College of Philadelphia, Philadelphia, PA

References: Furnished upon request….

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