LARRY ALAN WHEELER

**** ******* ***** - ******, ** 53511 - abkppd@r.postjobfree.com 608-***-****

EXPERIENCE SUMMARY

More than 15 years sales experience in an intensely competitive business

market.

( Consultative selling ( Development of customer

loyalty

( Relationship management ( Negotiation of high-margin sales

( Needs-specific account service ( 11+ years management experience

PROFESSIONAL EXPERIENCE

INSIDE SALES MANAGER - Vardex USA 8/07-5/09

( Ensured the maintenance of the department standards and customer

good will.

( Investigated and resolved product complaints received from

customers.

( Established pricing and pricing strategies for special and standard

tooling.

( Generated sales reports for reps and accounting.

( Oversaw warehouse personnel and assured duties were completed.

( Monitored and processed customer returns for credit or replacement.

( Worked with the purchasing department to establish stock levels and

evaluate slow

moving stock for fire sale or scrap.

( Assisted marketing department in producing catalogs, writing

advertisements, press releases

and promotional flyers and brochures.

CUSTOMER SERVICE MANAGER - Regal Cutting Tools 7/98-

8/07

( Managed all aspects of inside sales activities including human

resource

management of personnel.

( Analyzed costs and established pricing parameters to ensure

profitability and customer

satisfaction.

( Interacted with other departments to support the pricing and

profitability effort.

( Provided timely authorization of returned goods and worked closely

with other

functional departments to ensure customer satisfaction and product

compliance

for quality.

( Provided solutions to customer issues involving customer

complaints, late deliveries, incorrect

pricing and returned goods.

( Consideration of special pricing for long-term proposals and high-

quantity

orders.

INSIDE SALES REPRESENTATIVE - Regal Cutting Tools 8/94 - 7/98

( Answered all customer calls and entered customer orders.

( Managed large customer accounts assigned by management and handled

return goods.

EDUCATION

High School Diploma, Beloit Memorial High School

1986

BUSINESS SEMINARS ATTENDED

Lean Manufacturing Dealing with Unacceptable Behavior

Leading Effective Meetings Group Problem Solving

Customer Service Responsiveness and Conflict

Resolution

Root Cause Analysis Value Stream Mapping

"Larry's work ethic is outstanding and he is considered an integral manager

to the sales and customer service effort. Larry is capable of managing a

functional sales department within any organization."

(Rick Copas, National Sales Manager, Regal Cutting Tools

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