Manager Customer Service
Resume:
JOSEPH C. OLIVER
Lake St. Louis, MO 63367 **********@*******.***
OBJECTIVE
A leadership position in Finance and executive management with a company
that values proven leadership skills and experience in:
Recruiting, organizing, training, motivating, and managing teams to achieve
objectives.
Creating innovative methods, tools and techniques to simplify processes.
Assimilating new concepts, technologies and practices to maximize
productivity.
Organizing and controlling projects and schedules to support effective
operations.
Establishing and maintaining relationships at all levels to foster
teamwork.
QUALIFICATIONS
A results-oriented, creative and decisive professional with 15+ years
experience including:
Controller System implementation Cost savings/reductions
Strategic planning Six Sigma and Lean Project management
P&L responsibility project accounting Materials management
Cost & general Manufacturing systems Plant management
accounting SAP, BPCS, ORACLE Consulting
Operating/capital Bench marking SOX implementation and
budgets Established standard compliance
Inventory accountability labor and overhead
rates
Development of key
performance metrics
SELECTED ACHIEVEMENTS
. Improved profitability 52% by establishing P&L/asset responsibility at
the manager level, and introducing cost reduction goals of 5% per year
for every department manager.
. Moved the Home and Garden Division from historical costs to forward-
looking standard costs to support the sales platform teams with cost
estimates for their customer line reviews.
. Identified $7.1 million of cost improvement projects for 2009 and the
current year P&L impact; assigned ownership for each project and
tracking/reporting the monthly savings.
. Implemented financial and manufacturing systems in six manufacturing
plants, consolidating the closing process from seven days to two days.
. Increased on-time shipments from 64% to 95%, decreased inventories from
$2.5 million to $1.5 million after leading a successful implementation of
the manufacturing system in just 13 weeks.
PROFESSIONAL EXPERIENCE
Fifth Gear, L.L.C. - Stark Bros. Fulfillment Services May 1, 2009 -
Present
Fifth Gear's market offering is comprised of three primary components:
Outsourced Business Services, Technology Services and Interactive Marketing
Services. The company offers a full suite of outsourced business services
including order fulfillment, customer contact center, business analysis,
product personalization and related value-add services.
PROFESSIONAL EXPERIENCE (Con't)
Controller - Louisiana, Missouri
Directed all financial activities and provided financial support for COO
and other directors of the Stark Brothers Fulfillment Services organization
as we provided services for 30 direct retail clients. Responsibilities
included month-end close, general ledger, financial statement reporting,
accounts receivable, accounts payable, payroll, budgeting, forecasting,
cash management and capital budgets. Some major improvements initiated,
overseen and completed were bank borrowing base from a negative cash flow
to $850K; closing from 26 days to 10 days with continuous progress, A/R
from over 90 days - 30% to 2%, passed initial government audit for
Smithsonian Institute; improved cash flow allowing timely payments to our
vendors from 60 days to 30 days; developed financial tools used for
negotiating new client contracts; implemented new payroll, A/P, A/R, GL,
purchasing and inventory management systems.
United Industries - Division of Spectrum Brands Inc.
2007 - April 30, 2009
$650 million manufacturer of lawn and garden care products and household
insect control products. Such brands as: Spectracide, Cutter, Repel and
Hot Shot. Products sold by the world's top 25 retailers.
Director of Operations - Finance - St. Louis, Missouri
Provide leadership for all financial aspects for the Home and Garden
Division manufacturing and distribution operations. This position is
responsible for all cost of goods sold/inventory accounting functions for
H&G, a key member of the Finance and Manufacturing
Management teams, and plays an important role in helping to set strategic
plans for the seven (7) manufacturing plants and fourteen (14) co-packers.
Tasks include: quarterly audits, setting standard costs and costing SAP
views, analysis/understanding/reporting manufacturing variances,
distribution expenses and other cost of sales, annual budget, methods and
cost improvements ($7.1 million), justification of capital projects,
assisting Marketing and Sales with new product cost estimates and quarterly
revisions to the H&G operations plan.
Waterloo Industries - Division of Fortune Brands Inc.
2006-2007
$350 million manufacturer-world's largest supplier of tool storage
products. Such brands as: Sears Craftsman, Lowes Kobalt, Waterloo Magnum &
Traxx for the professional automotive and industrial consumers, etc.
Controller - Sedalia, MO
Key team member of an organization that focused on 80 years of
manufacturing traditions such as: Quality Products, Innovation, Value,
Programs, Exceptional Customer Service and Lean Manufacturing Operations.
Tasks included: all financial and IT responsibilities, analysis and
reporting of manufacturing variances, setting standard costs, developed
performance metrics, ISO9000 compliance, monthly revised forecasts, annual
operating plan, managed capital project reporting and ROI calculation,
measurement of cost improvement and lean activities, inventory
accountability and implementation of the ORACLE software for the Sedalia
facility.
Ameriwood Industries- Wright City, MO 2001-2006
$400 million manufacturing facility that provides ready-to-assemble
furniture to major discount retailers such as: Wal-Mart, K-Mart, Lowe's,
Staples, etc.
Controller - Wright City, MO
Communicated a company culture based on customer satisfaction, on time
delivery, value-added operations, elimination of product defects and lean
manufacturing operations. Identified new
PROFESSIONAL EXPERIENCE (Con't)
potential customers through aggressive pricing and new product designs
while ensuring financial integrity in all financial statements and
reporting. Generated 20% improvement year over year. Tasks included: all
cost and general accounting responsibilities, financial analysis and
reporting of manufacturing variances, setting standard costs, develop
overhead rates, managed capital project reporting and ROI calculation, key
performance metrics, bench marking, SOX implementation and audit
compliance, monthly revised forecasts, annual operating plan, measurement
of cost improvement activities, and inventory accountability for the Wright
City facility.
Oliver Consulting Services - Lake St. Louis, MO 1998-2001
Provider of financial and systems consulting to manufacturing and
distribution companies.
Principal
Developed and executed project action plans, identified implementation team
resources, identified and analyzed problems and issues, authorized,
proposed and communicated process changes to management, established
program specifications, conversion requirements and testing criteria for
new processes, examined and ensured data base and report accuracy, wrote
policies and procedures, educated and trained system users, completed
project on time and within budget.
American Pneumatic- Division of Stanley Mechanics Tools - Dallas, TX
1990-1998
$30 million manufacturing facility that provides pneumatic air tools and
services for the Mac Tools, a leader in the mobile tool industry.
Interim Plant Manager - O'Fallon, MO (1998)
Focused employees on delivering quality products on-time, clarified job
responsibilities and promoted positive employee attitudes, analyzed and
identified problem suppliers and actions necessary to improve component
deliveries, designed and introduced new products while
reducing warranty repair costs, completed the rearrangement of the shop
floor under the work cell concept, established daily updates and weekly
benchmarks for productivity, spending and deliveries.
Plant Controller - O'Fallon, MO (1990-1998)
Implemented manufacturing, financial and standard cost systems, represented
division in the selection, design and implementation of MRPII system,
examined and ensured data base and report accuracy, analyzed and reported
plant monthly results to plant management and corporate executives,
prepared annual capital/operating budgets and year-end reporting,
EDUCATION
Ohio Northern University - Ada, OH
BS Business Administration, Major in Accounting
University of Dayton - Columbus, OH
Graduate Studies in Business Administration
Contact this candidate