Manager Customer Service
Resume:
Edward S. Cooke, CFM, LEED AP
San Francisco, CA Email ********@*****.***
Cell Phone 415-***-****
Summary of 2012 Cushman Wakefield, BOA Corporate Workplace. San Francisco, CA
Property Manager
qualifications
• Responsible for management of commercial banking centers and office properties in the San
Francisco/San Jose region for the Bank of America account.
• Provide site management to bank clients, and other customers in an efficient and value-enhancing
manner.
• Adhere to the approved strategic plan and budget for properties, in a manner that has the overall
strategic plan for each facility in mind.
• Continuously developing and maintaining strong working relationships with tenants, landlords and
occupants.
• Provide excellent customer service to all customers, tenant and others, daily.
• Supervise the day-to-day activities at each site through the My Facility work order system.
• Control costs by enforcing the banks approval policy of above standard work order requests.
• Assist with the coordination of engineering, maintenance and other facility staff with the site personnel.
• Make certain that communication with upper management on site conditions, implementation of bank
initiatives, and other items is delivered as requested.
• Read, interpret and abstract leases documents retrieved from the FIRST file management SharePoint.
• Work with bank clients and landlords on basic tenant improvement construction projects; bid through
project closeout.
2005- 2011 CB Richard Ellis San Francisco, CA
Real Estate Manager
• Responsible for a 1.7M sf, of a 5M sf Life Science portfolio in the Bay Area.
• Initiated and implemented sustainable site programs that reduced campus operating costs up to 30%.
Portfolio savings resulted primarily from a campus lighting upgrade and sustainable landscape
installations.
• Implemented portfolio wide energy monitoring program for 75 building portfolio, trained staff on the use
of Energy Star.
• Member of CBRE Sustainability, Green Knights, team. Recognized as 2009 CBRE Sustainability
Leader of Year.
• With Engineering and REIT management team inventoried and evaluated building equipment. From this
evaluation our team provided maintenance recommendations that would meet the operational needs of
the organization.
• Worked with Tenants to ensure all equipment is maintained in good working condition. This effort was
generally accelerated, and combined with outside vendor oversight within the last 3 years of lease term
• Worked closely with Janitorial and Landscape vendors to improve site work schedules, eliminating duty
overlaps. This coordination, allowed us to maintain a single Dayporter in area, as well as provided for a
consistent site appeal.
2004- 2005 San Francisco Conservation Corps San Francisco, CA
Personnel Manager
• Assisted in the creation of job descriptions, verified compliance with internal and external regulatory
standards.
• Worked with Associate Director of Personnel, Outreach and Recruitment in complying with Workers
Compensation requests/requirements.
2003- 2004 SMWM Architects San Francisco, CA
Accountant
• Temporary on call consulting, assisting accounting team during staff absences.
• Worked with Controller on project and employee data summary reports, MS Access platform.
Edward S. Cooke, CFM, LEED AP
San Francisco, CA Email ********@*****.***
Cell Phone 415-***-****
Summary of 2000- 2002 Sir Francis Drake Hotel San Francisco, CA
Property Accounting Manager
qualifications,
continued. • Supervised accounting staff of 4 at a full service Union Square hotel; Property included 420 guest
rooms, meeting and conference rooms, 4 restaurant outlets and 5 leased commercial spaces.
• Worked with Corporate office on budget estimates; submitted monthly variance report to senior staff
• Liaison between owners, engineers and tenants regarding space needs, specifically ensuring the
compliance with lease terms.
1997- 2000 SOHA Engineers San Francisco, CA
Controller
• Responsible for financial and administrative operations of a forty person structural engineering firm
specializing in building design for public and private clients. Supervised a staff of 3.
• Accounts Payable review and payment processing; including 1099 year end processing and setup.
• Assured accurate project GL coding and Billing, made Collections calls when appropriate.
• Implemented company project budget, staff utilization and revenue recognition reporting
• Contract review, this included review billing requirements and limits on expenses
• Processed all employment verifications and other employee payroll related claims.
1992 – 1997 T.Y. Lin International San Francisco, CA
Project and Payroll Accountant
• In charge of the project financial reporting for a five-office subsidiary company, DRC Consultants.
• Processed company payroll for a four hundred multi-unit staff using the EBS payroll system.
• Developed database for organization and retention of financial records; Access software.
• Managed and maintained the personnel payroll records and reports, including yearly compliance audits
Education University of Florida Gainesville, FL
Bachelor of Science in Business Administration
Specialization Finance, additional studies in Management and Accounting
University of Salamanca Salamanca, Spain
Summer studies in Business Administration and Spanish Culture. All coursework in Spanish
Computer Skills Microsoft office suite, including Access, Project and PowerPoint
MRI and other property management software suites, power/administrative user.
Project and financial accounting software power /administrative user.
Angus and 360 work order management systems, including work order report data analysis.
Licenses and
Education California Real Estate Salesperson License, DRE# 01774015
UC Berkeley Facility Management Certificate Program, May 2011
IFMA CFM, awarded May 2011; FMP awarded Jan 2012, and SFP studies ongoing.
USGBC LEED AP, continuing USGBC education.
BOMA RPA Candidate: BOMA courses in Asset Management, EH&S and Project Management.
Fluent in Spanish
Contact this candidate