Manager Customer Service

James A. Mertz

***** ****** **** * Monroeville, IN 46773

260-***-**** * 260-***-**** * ******@*******.***

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EXPERIENCED ACCOUNTING EXECUTIVE

Quality-focused accounting professional who provides strategic vision and leadership in the

work environment. Demonstrated accounting expertise in finance, budgets, accounts payable,

employee benefits, insurance reports, w-2 forms, state withholding forms, fleet licensing

permits, fuel tax and heavy vehicle tax, collection(s), payroll manager, and other general

accounting functions. Bachelor of Science Degree in Accounting, Trine University, 1975.

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Operational Excellence ~ Problem Solving ~ Profitability Management

Progressive thinker with more than 20 years of accounting experience. Proven ability to handle

transactions of over $10,000 IRS reporting (form 8300). Coordinated employee work hours

including those requiring job pay rate codes. Contributed to profitability by closely monitoring

multiple pay rates, payroll deductions and employee receivables. Outstanding communication

and negotiation skills, including arbitration. Astute understanding of business financial metrics

and the importance of employee morale and productivity, exceeding customer expectations.

Patience and problem solving makes me an effective representative. I usually resolve simple

complaints from employees, for example, when a certain employee complained regarding work

distribution, as payroll manager, for their supervisor, I clearly explained to them the reasons.

Bringing simplicity and balance to the work environment. Ability to plan and organize work,

requiring an in-depth understanding of its strategic direction.

KEY STRENGTHS

Payroll Customer Decision Making Confidentiality Hard Working

Manager Service

Microsoft Problem Communication Time Multi-Tasking

Solving Management

PROFESSIONAL EXPERIENCE

*Successfully makes clock rounds and vehicle patrols of senior citizen living facility.

*Maintains facilities of General Motors Fort Wayne Assembly Plant as employee of Caravan

Knight Facilities Maintenance Corp., including janitorial and other housekeeping duties.

*Prepared motor homes for shipping; detailed and cleaned interiors, installed molding(s), light

assembly, assisted with customer service and other manufacturing processes.

*Managed cash flow in a start-up computer business. reconciled bank statements daily, used

QuickBooks Software to manage payroll and accounting functions. Reviewed business plans

for loan applications.

*Oversaw all accounting operations of the company. Insurance reports, investigated work

comp accidents, coordinated employee work responsibilities, maintained and audited data base.

WORK HISTORY

On-Call Facilities Maintenance Worker*Caravan Knight Facilities Maintenance

March 2010-PRESENT

Part-Time Security Officer * Securitas Security Services, Fort Wayne, IN

2002-PRESENT

Interior Detailing and Cleaning * Fleetwood Motor Homes of Indiana

2003-2008

Controller * Waynedale Computer Service, Fort Wayne, IN

2002-2003

Payroll Manager * Indiana Auto Auction, Fort Wayne, IN

1976-2001

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