Customer Service Manager
Resume:
Meg Steinberger
Warren, MI ***93
***********@*******.***
PROFESSIONAL SUMMARY
. Seasoned accounts payable specialist with over 9 years experience in
account vendor management for a large national retail network
. 15 years experience as a retail store manager, buyer and trainer
. Professional communication skills with all levels of employees in a
corporate network
. Well developed problem analysis skills to quickly determine root
causes
. Highly organized, multi-tasker with ability to excel under stressful
situations
. Performed research and issue resolution of problem invoices
. Maintained organized electronic and/or hardcopy vendor files and
vendor information
. Interacted effectively with Facility Managers, Finance staff, domestic
and international vendors on a daily basis
EXPERIENCE
Accounts Finance Analyst, Sears Holdings Corporation, Royal Oak, Michigan
Nov. 2000-June 2010
Implemented Electronic Funds Transfers for all vendors. Maintained vendor
data-base including new expense, merchandise and import vendors, changing
terms as well as adding and releasing holds. Expedited and completed
expense buyouts and mergers. Conducted extensive research and partnered
with stakeholders on all pre-and post- petition claims.
. Created new vendor and electronic fund transfer forms to reduce errors
. Increased electronic funds transfers for vendors by 72%
. Increased factor EFT production by 81%
. Improved proficiency of entering vendor information by 60%
. Created and deployed training manuals for all vendor management
activities within division
. Acted as personnel management liaison for division
Retail manager, buyer and trainer, Coffee Beanery, Flushing, MI
Nov. 1985-Nov. 2000
Successfully managed a retail store which included the development of
employees, maintaining appropriate inventory levels, maintaining and
purchasing all equipment, preparing and reconciling store financial records
and developing store policies and procedures in compliance with corporate
requirements.
. Increased sales by 21% over a calendar year
. Assisted in transitioning corporate stores while training managers and
new employees
. Appointed corporate trainer for new owners of non-traditional Coffee
Beanery locations
. Increased inventory control by 36%
SOFTWARE SKILLS
. Proficient in Microsoft office applications including excel, word,
power point and access.
. Proficient in Sears Holding applications including IMSP, IMSPROD, TSO,
Doc Tracking and Distribution Center systems.
SKILLS
. Strong organizational and time management skills
. Strong interpersonal and customer service skills
. Strong typing skills, multi-tasking skills and problem solving skills
EDUCATION
Western Michigan University, Kalamazoo, MI - Business Administration
Curriculum
AWARDS
Received high achievement award for Excel in October 2001
Received high achievement award for Work Ethics in November 2004
Received high achievement award for Creative Writing Etiquette in February
2005
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