Customer Service Security
Resume:
SUMMARY
A well-rounded Business Professional with diverse experience in Information
Security, Customer Service, and Administration. Possess exceptional
communication skills, used to develop and maintain internal and external
client relationships and resolve customer issues. Consistently recognized
for going above and beyond to achieve customer satisfaction; A strong
written communicator with the ability to effectively increase understanding
through both technical and creative approaches.
PROFESSIONAL EXPERIENCE
WESTAT, Rockville Md May, 2009/10 -June,
2009/2010
Test Assessor
Administer standardized tests to children in the Newark schools, though
other settings and respondents may be included. The data collection period
is from May 17th - June 17th, testing 6th through 8th graders.
. Travel to Newark schools for academic testing of students in grades 6,
7 and 8.
*Understands all testing procedures.
*Checks in examinees, verifies identification, and explains the exam
process.
*Monitors examinees while testing.
*Maintains a secure testing environment.
*Communicates with Field Reps to investigate and fix technical issues.
*Strictly adheres to company policies using careful judgment.
*Arrive on time for all scheduled shifts.
*Responsible for submitting test materials to corporate facility.
Volt Technical Services (On Assignment Horizon BCBS) July, 2008 -
December 2009
Security Analyst
Assist Senior Analysts in Account maintenance, and user deactivations.
Ensure that the appropriate access and segregation of duties for the core
systems are implemented.
. Creation, modification and deletion of security access to various
applications.
. Preserve all audit trails indicating changes made to access control
lists to facilitate audits and other investigations.
. Assist senior administrators in security related tasks as needed.
. Help in documentation as required.
. Aptitude for logical reasoning and problem solving.
WESTAT, Rockville Md May, 2008 -June,
2008
Test Assessor
Administer standardized tests to children in the Newark schools, though
other settings and respondents may be included. The data collection period
is from May 12th - June 3rd, testing 6th through 8th graders.
. Travel to Newark schools for academic testing of students in grades 6,
7 and 8.
*Understands all testing procedures.
*Checks in examinees, verifies identification, and explains the exam
process.
*Monitors examinees while testing.
*Maintains a secure testing environment.
*Communicates with Field Reps to investigate and fix technical issues.
*Strictly adheres to company policies using careful judgment.
*Arrive on time for all scheduled shifts.
*Responsible for submitting test materials to corporate facility.
PRUDENTIAL INSURANCE COMPANY OF AMERICA, Newark, NJ 1996 - 2007
Information Security Associate (2001 - 2007)
Responsible for processing security related access requests for internal
clients within Financial Management and Corporate Banking. Provided
training for Financial Management's Security Coordinators to submit
security requests to security team.
. Maintained and updated procedures in compliance to Sarbanes Oxley
(SOX).
. Investigated and resolved security related issues by identifying
security access errors.
. Responsible for creation, modification and deletion of security access
to various applications.
. Supported the daily coordination and remediation of information
security related incidents with senior management and business units.
. Played a key role in the continuous review of information security
threats and consequences and contributed business process changes with
the team.
. Compiled and validated statistical data for management reporting.
. Participated in various projects.
. Evaluated and customized security procedures and achieved compliance.
. Actively participated in the information security awareness program as
a content provider and brought security awareness to Financial
Management's employees.
. Successfully trained Security Coordinators to alleviate the stress of
inaccurate security requests.
. Created a Security Coordinator's Training Manual to standardize
procedures.
. Performed all application reviews to audit appropriate access of users
in compliance with SOX.
. As Records Coordinator, maintained areas Records Retention schedules
and ensured compliance.
EDUCATION
Montclair State University - (Active) Humanities - Graduation 2012
Liberal Arts/Communications (Active), Essex County College, Graduation 2010
Project Management, University of Houston - 2008
Certified Senior Executive Assistant, Rutgers University - 2008
Certified Customer Service Coordinator, Rutgers University - 2008
PROFESSIONAL DEVELOPMENT
Certifications
Workplace Computer Skills
Interpersonal Communications
Effective Business Communications
Business Writing
MEMBERSHIPS
Phi Theta Kappa - Honors Fraternity
Minority Interchange Inc. - National Board Member
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