Customer Service Management

Allison Ventrice

Phone: 603-***-**** ( Email: *************@*****.***

EDUCATION:

. Clark University, Worcester MA

Bachelor of Arts, Psychology, May 2008

Minor: Management

GPA: 3.4

RELEVANT COURSEWORK:

Management and Behavior Principles ( Effective Speaking and

Presenting

( Management Information Systems ( Managerial Accounting

WORK EXPERIENCE

Stanley Steemer Carpet Cleaning, Manchester, NH

May 2007- Sept 2010

Customer Service Advisor

( Responsible for answering multi-line phone system, fielding

customer

inquiries and booking appointments

( Entered customer information into company software program

( Ensured customer satisfaction through follow-up phone calls

( Occasional billing tasks

Psychology Department Clark University October 2006-

May 2008

Research Assistant

( Entered articles into a database for submission to the Journal

of Adolescent

Research

( Entered and organized survey data using SPSS

OTHER EXPERIENCE

Management Information Systems Project Clark University

Spring 2007

( Created a fictitious business with three other students;

promoted the

company and displayed business information using Microsoft

Office

tools

( Compiled Microsoft Excel portion of the project;

reported and forecasted

the company's financial information using "what-if"

statements

( Conducted visual presentation of finished project for

class

SKILLS:

( Proficient in the use of Microsoft Office; type 75+wpm

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