Project Manager Engineer

LINDA D. HALES

ADDRESS: ** ***** **** *****.******.NJ.07103 EMAIL: *******@*****.***

MOBILE: 201-***-****

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Information Technology Professional with over 17 years experience in the

support of IT Operations for major corporations in the Manufacturing,

Consulting and Banking industries. I am an excellent communicator and

problem solver capable of influencing all levels of management. My

responsibilities include Desktop Engineer, Project Manager, Vendor

Relationships, Governance and Compliance, Interaction with all levels of

corporate structure. I am able to multi task and am as efficient working in

a team or alone.

BPD Bank, New York, NY (June 2008 - November 2009)

Desktop Technician/Network Administrator

. Assisted end users when needed

. Routinely assisted users remotely through Dameware

. Used the Track-It ticketing system to administer Help Desk tickets

. Answered Help Desk calls

. Setup and configured desktops/notebook computers and peripherals

Windows XP - all phases of system life cycle

. Setup and Created Ghost images

. Assisted in disaster recovery procedure

. Setup and maintained network and Blackberry users through AD

. Remodeled and maintained backup systems including -Symantec Backup

Exec 12.5, Symantec Exec Recovery 7.0 and Backup My Info (offsite)

. Built and programmed ChangeAuditor Server- Fileserver, AD, SQL

tracking program including reports

. Built SQL (2005) and Microsoft 2003 Servers (RAID 5)

. Built, configured and maintained contingency site including all

Microsoft Servers (2003), SQL Servers and IIS Servers

. Engineered Double-Take replications for contingency site.

. Headed migration of offsite Exchange

. Maintained version consistency throughout organization via the Release

Management Model

. Limited knowledge of MAC technology

. Initiated video conferencing calls and troubleshot system

. Configure McAfee on workstations using the ePolicy Orchestrator

. Assisted in patching and software updates

Resources Global Professional, New York, NY (May 2007 - June 2008)

It Analyst

. Provided Level II support remotely for remote sites

o Supported VPN connections, Office, Adobe, printer

connectivity, AD credentials, and wireless devices. Setup

network users and also Blackberry users

. Updated tickets using Track-It

Sequa Corporation, Hackensack, NJ (March 1988 - December 2006)

SR. LAN Administrator

. Evaluated selected and implemented an automated Help Desk system to

enable financial business team, HR and additional users to log and

track requests for technical support as well as access a user friendly

Knowledge Base - Track-It

. Developed standardized and taught training courses for senior

executives, managers and support staff on Microsoft Office

Applications - Access, Outlook, Word, Excel, Computer Security, Lotus

Notes, Cc:Mail, and Video conferencing

. Established and integrated a support program featuring a published IS

Training Newsletter along with a weekly "Tip and Tricks" email to

support ongoing training program

. Led the Lotus Notes to Microsoft Exchange migration

. Setup and maintained network and Blackberry users through AD

. Monitored Antivirus software maintain updates and distributions

. Initiated video conferencing calls and troubleshot system

. Email filtering using Surf Control

. Assisted setup and configure checks for Sarbanes Oxley Procedure.

. Wired Patch Panels and switches.

. Troubleshoot various network and desktop problems.

. Configured SharePoint servers and developed web pages.

Technical Skills:

Operating Systems: Microsoft Windows (200x/NT/XP/7)

Proprietary Software: Hyperion, Epicor, Platinum, PeopleSoft, Law Quest,

Montran, CBS Desktop and CBS Communicator, Sendero Financial Applications,

Track-IT

Microsoft Applications - Project, Visio, Exchange200x, SQL Server, Internet

Information Server, Office Suite 200x/97

Other: Citrix Presentation Server, Lotus Notes, cc:Mail, MultiMate,

WordPerfect, Citrix Client, Thin Print, Adobe Reader and Writer, Lotus 1-2-

3, Paradox, Ghost

Hardware: Dell, Epson, Toshiba, IBM (Levano) ThinkPad, Compaq, HP, Xerox

Communication Technology: PBX, BlackBerry, Cell phones, Citrix, Air Cards,

Video Conference

Networking Technologies: DHCP, DNS and WINS, Active Directory and GPO

Certifications:

MCSE (NT), CNE, Train the Trainer

Education:

Bachelor of Science Degree Management of Information Technology Dominican

College

Grad 2006 with Honors 3.66 GPA

Dean's List, National Honor Society, Paul T Brenner Award

References:

Available upon request

Contact this candidate