Assistant Technician

Claude Apollon

**** **** ****** **********, *** Jersey 07060

973-***-**** *************@*******.***

PROFESSIONAL CERTIFICATIONS

MCP, A+ Network+ CERTIFIED in 2008

Diploma in internetworking engineering from PC Age technology institute

Technology Skills

Helpdesk / Desktop supporting/ cabling /Linux / RAID/ router/ scanner/

switching hardware / TCP/ip / WAN / win2000/ win9x/ win vista/ winxp/ pc

desktop workstation/ Ms office/ Hub/ Ethernet / Cabling/ Active directory/

deployment

EDUCATION

1 PC AGE, IT Career Institute, Jersey City, New Jersey 2008 to

2009

. A+ Course, Windows XP, Networking Essentials, Linux RedHat and Cisco

Internetworking. Isa server 2004

. Install, upgrade, create files, directories, moving, copying and

deleting files from the systems.

. Implementing User, Groups, and Computer Accounts with permissions for

security issues.

. Windows Server 2003 Network Infrastructure implementing, managing &

maintaining replications.

1 ESSEX COUNTY COLLEGE, NEWARK, NEW JERSEY 2002 to

2003

Courses in Computer programming, desktop publishing and MS Office

PROFESSIONAL EXPERIENCE

Deployment Technician.

VLS IT consulting/Peak IT consulting, New Jersey November 2009 to

Now

. Switch and router physical installation and IOS configuration file

loading

. imaging and deploying computers. using dell automated deployment tool

and dell data direct

. supporting Windows 2000 and Windows XP

. swapping hard drives & upgrade ram on laptops

. Building & deploying new Dell Latitude, optiplex desktop laptop to

windows xp

. Lost password retrieval, Bios configuration

PC Deployment and Deskside Support.

CDI IT solutions/IBM Johnson & Johnson, Morris Plains, New Jersey

March 2009 to June 2009

. imaging and deploying computers. supporting Windows 2000 and Windows

XP. Vista, Office 2007

. swapping hard drives & upgrade ram on laptops

. Building & deploying new IBM/Lenovo laptop (T400, T60, x200 series)

using batch files and security updates

. Lost password retrieval, Bios configuration

Asset Disposal Administrator

Global Resources insights/Medco, Franklin Lakes, New Jersey

10/2008 to Feb 2009

- Worked on a large-scale project at Assigning tickets using Remedy.

- Used Remedy program to track incoming and outgoing hardware such as

desktops and laptops

- performed installation, move, add and changes (IMAC) activities

- Built and deployed new laptop (HP and IBM) using batch files and

security updates

- Cleaned up hard drives and assisted with some new builds, as per

request from management

Desktop Assistant

1 Law Offices of Jonathan St. Preux, Irvington, New Jersey

12/2005 to 2/2008

- Maintained, installed and configured computers and printers for

employees

- Assisted staff members with Microsoft Access to maintain the client

database

Technology Lab Assistant 2/2002 -

9/2003

2 Union County College - STA program, Elizabeth, New Jersey

- Assisted students and staff with computer programs such as MS Word and

Excel, databases and other issues as needed.

- Provided the operation, repair, troubleshoot and maintenance of

technology equipments

volunteer & short contract

. Datacenter move

. worked on various bank rollout (for chase, citigroup PNC Bank and

worked as field repair technician for dell

. computer hardware rollout and configuration in citigroup buildings

repair of dell desktops & laptops (motherboard, lcd screens, hard

drives, etc)

hardware rollout and configuration from IBM to Dell

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