Customer Service Quality Control
Resume:
P.O. Box ***** Detroit Michigan
313-***-**** – ****************@***.***
Catherine McQueen
Objec t ive To obtain a position within a progressive organization that will utilize my computer
skills, communication and customer service skills.
State Farm Insurance Detroit
Receptionist
02/2008 – Present
• Answer 4 line telephone systems, accepting and relaying messages.
• Accepting payments for customers Insurance payments on the computer
• File records
• Make basis insurance information changes on customers.
03/2007 - 07/05/2007 ADVO, Inc Belleville, MI
E xperience
Quality Control
Check machines to make sure they are running correct zip code compared to the
work order and not running doubles
10/08/1984 – 3/2007 ADVO, Inc Belleville, Mi
Statement Clerk
Machine Operator, promoted to Crew Leader and then promoted to Statement Clerk
My duties were to verify finished mail before it went out and was delivered to post
offices in the states of Michigan and Ohio
Backed-Up Payroll Clerk for processing payroll for the company.
My Duties as a back up payroll clerk was but not limited to the following: Verify time
for {employees} in the ADI system with the time clock. Completed varies reports for
the department managers. Completed Time Keeping Reports {per day} Over Time
Reports {per week}; adjusted and corrected payroll errors on daily basics. All records
were kept confidential. The total employees were about 300.Sorted out the payroll
checks on weekly basics for all the different departments and made sure they were in
the correct departments in a timely manner for distribution. Address the employee’s
Thank You For Taking The Time To Read My Resume
P.O. Box 19043 Detroit Michigan
313-***-**** – ****************@***.***
Catherine McQueen
issues.
Education
Business Schoolcraft College
Livonia, MI
05/2010 – 06/2010
Introduces principles, problems and practices of business in areas of organization,
management, information related management and e-business, labor, production, human
relations, marketing, finance, insurance, regulation and government.
Office Communication Editing Skills
01/2010 – 04/2010 Schoolcraft College Livonia, MI
The ability to communicate clearly and accurately has been identified by employers as
their number one priority. This course is designed to review and incorporate the
principles of grammar, punctuation, vocabulary, and spelling into the writing of or
proofreading and editing of business documents
Keyboarding 1
08/2009 – 12/2009 Schoolcraft College Livonia, MI
Learn how to keyboard using the touch control method, development of proper
keyboarding techniques while building basic accuracy and speed.
Microsoft Office 2007 Schoolcraft College Livonia, MI
01/2008 – 05/2008
This course was designed to provide hands-on experience with a current office software
Thank You For Taking The Time To Read My Resume
P.O. Box 19043 Detroit Michigan
313-***-**** – ****************@***.***
Catherine McQueen
package for the computer. Emphasis is in the area of word processing, spreadsheets,
database management and a presentation software program.
English 50 – 55 Schoolcraft College Livonia, MI
09/2001 – 04/2002
Completed courses in English Grammar and Building Writing Skills
Professional Skills
• Proficient in Print Master, Microsoft Word, Make Greeting Cards,
Business Cards, Obituaries, Flyers and Postcards.
References
References are available on request
Thank You For Taking The Time To Read My Resume
Thank You For Taking The Time To Read My Resume
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