Project Manager Management

Julie Ann Johnson

**** ********** *****, *******, ** 76021

H: 817-***-**** C: 469-***-****

********@*******.***

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PROFESSIONAL EXPERIENCE

American Health Underwriters, Fort Worth, Texas, 6/2009-current

Licensed Health, Medicare, and Life Insurance Broker

> Sold health insurance for several major medical plans, limited benefit

plans, and guaranteed issue plans. Licensed in Texas, Michigan, and

Virginia.

> Also began to sell Medicare and Life.

> Was the top producer varies weeks throughout the year, always receiving

compliments from clients.

AQS, Inc, Milwaukee, Wisconsin, 4/2006-4/2009

Project Manager, Client Services

> Project Manager for two clients to support and enhance their Policy

Application System, an internet-based commercial software system for all

fifty states.

> Responsible for all aspects of the monthly releases which includes the

initial project or support request, assigning and scheduling of the work,

testing, packaging, and delivering to the client.

> Projects have included implementing new states for several lines of

business, integration projects including various imaging projects, and

various other projects and support requests.

> Interface with all areas within the company; Developers, Technical staff,

Sales, Executives, Software Delivery, the Base team, and the New Product

Development team.

> Responsible for the forecasting, Profit and Loss, planning, and

scheduling using Microsoft Project for these clients and the team along

with monitoring and reporting status.

> Assist with all production issues and contract negotiations and was the

main point of contact for these clients.

> Direct reports have ranged from four to ten where I am responsible for

hiring, mentoring, evaluating, scheduling, approving time, terminating,

and motivating.

> Within eight months of working with my first demanding and politically

driven client, provided consistent quality with less than 2-3 defects a

release through root cause analysis, analyzing discrepancy metrics,

mentoring the team, improving processes, and reporting this information

to Executive Management.

> Participate in discussions and decisions regarding potential sales and

the Profit and Loss for these clients, which averages $350,000 per month.

> My contribution to many new and improved process and procedures has

helped to improve quality with all clients within the company.

Great Lakes Higher Education, Inc., Madison, Wisconsin, 4/2005-4/2006

Senior Business Analyst, Marketing

> Worked with the Marketing Director with this newly created position as a

liaison between development and marketing for all school products.

> Gathered requirements in order to prioritize and plan for the upcoming

year focusing on many different time, budget, and long term goals of the

company, schools, and marketing.

> Worked with management, product support, marketing, and development

throughout the project to ensure requirements were met for the final

project, communicating status to everyone.

Exacta Corporation, Madison, Wisconsin, 1/2004-4/2005

Staff Analyst, Agent Services at American Family Insurance

> Involved with the analysis, programming, and testing using

Natural/Adabas.

> Mentored junior programmers with enhancements and production issues along

with being on-call 24x7.

Southwest Airlines, Dallas, Texas, 11/2000-1/2004

Programmer Analyst IV, Maintenance and Engineering Department

> Began as a contractor working on a variety of small projects and

resolving any production problems using Natural/Adabas.

> Converted to an employee and led the fast-paced development project using

a new technology, Ab Initio, along with mentoring a co-worker.

> Created forty graphs, varying in complexity and size, utilizing most of

the components within Ab Initio.

> Led a committee to coordinate an effort to analyze and propose a solution

to support the variety of technologies and systems that was presented to

management and the team.

> Organized the documentation of the systems and coordinated the training

effort.

Advanced Business Consultants, Fort Worth, Texas, 5/1999-11/2000

Systems Engineer, Scheduling Dept. at Burlington Northern Santa Fe Railroad

> Used Natural/DB2 to analyze, program, test, and implement projects as

well as mentor programmers.

> Involved in the weekly on-call rotation to provide 24 hour support for

Production issues.

Higher Education Technology Corporation, Dallas, Texas, 8/1998-5/1999

Financial Specialist

> Utilized Natural/ADABAS to maintain the financial system.

> Used Entire X to interface the internet and the mainframe student

registration system.

> Assisted in the development of GUI prototype screens for the student

registration process for various community colleges and universities

using Visual Basic 6.0.

> Helped develop and maintain their informational website along with other

activities involved with running a small company.

Cap Gemini America, Irving, Texas, 3/1997-8/1998

Senior Consultant, Research and Development Department at Sprint

> Was the Project Lead/Analyst on the Hawaii Local Resale project, which

was a new service providing customers with local service in addition to

long distance.

> Helped to implement and provided on-call support for three local resale

projects.

> Assisted with the programming and the testing of a project to interface

their mainframe on the internet.

> Received an outstanding service award and a perfect rating from the

client on two of my projects along with two Cap awards from fellow

employees.

American Family Insurance, Madison, Wisconsin, 3/1992-3/1997

Senior Development Analyst, Information Systems - Property

> Started during the programming phase for a new user-friendly on-line

property system consisting of approximately forty entry and display

screens.

> Created complex programs in Natural/ADABAS, tested and documented them

throughout the project.

> Was involved with the planning and coordinating of system testing with

the users and other departments.

> Traveled to Minnesota and Missouri to train users and to provide support

for a smooth implementation.

> Involved in the weekly on-call rotation to provide 24 hour support for

Production issues.

> Co-lead various projects with twelve programmers.

Heritage Computer Corporation, Sheboygan, Wisconsin, 6/1990-2/1992

Programmer/Systems Consultant, Personal Lines

Coded and maintained Natural/ADABAS and COBOL programs for the Personal

Policy system.

Developed and implemented test plans and prepared documentation for

completed projects.

Involved in the weekly on-call rotation to provide 24 hour support for

Production issues.

EDUCATION

Bachelor of Business Administration, May 1990, University of Wisconsin

Oshkosh.

Double Major:

Operations Management - GPA = 3.5.

Management Information Systems - GPA = 3.5.

COURSES/SEMINARS

Aflac Sales Training, 2009

Texas General Lines Life Accident and Health Agent, 2009

Business Writing for Impact: How to Write So People Will Read Course by

MRA, 2008

Influencing Others Course by MRA, 2008

Leading Effective Teams: Managing Conflict in Your Team, 2008

Leadership Series and Mentoring, AQS internal, 2007

Fast Track Oracle Course, 2002

Introduction to UNIX Course, 2002

Ab Initio 1.11.8 and Advanced Ab Initio Course, 2001

Java Course, North Lake College in Dallas, Texas, 2000

Project Management Course by Martin Tate, 1998

InVision v2.6 Programming Fundamentals Course at InterVoice, 1998

HTML Course, Collin County Community College, 1998

Project Management Techniques Course by Jerry Rolefson & Associates, 1994

Stress Management for Women Seminar by Skillpath, 1994

Managing Multiple Projects, Objectives, and Deadline Seminar by Skillpath,

1993

Commercial Insurance INS 23 Certification, 1992

Personal Insurance INS 22 Certification, 1991

Property and Liability Insurance Principles INS 21 Certification, 1990

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