Project Manager Management

Manuel G. Lord, II, PMP

**** *********** **** ***: 972-***-****

Allen, TX 75002 *******@*****.*** Cell: 214-***-****

Highlights of Qualifications

. Comprehensive experience in strategic planning, software

development, and project management

. Proven abilities in system design from business and

technology viewpoints to align computer processes with

business concepts

. Skilled in business analysis, needs assessment, and

procedure development

. Effectively recruit, hire, train, motivate and manage high-

performance teams

. Proficient in Network Infrastructure Design and Support, IT

security and System Development Life Cycle

Education

University of Texas at Dallas School of Management

M.S. Degree - Healthcare Management 08/2008

M.B.A. Degree - concentration in Information Systems Management and

Marketing 08/2005

B.S. Degree - Business Administration concentration in Information Systems

Management 08/2003

Relevant Experience

Program Manager

. Project Managed Identity Management implementations, PGP &

Decru Encryption implementations, web application projects,

Security Consulting engagements, and logical controls

implementation

. Successful infrastructure implementations according to

project plans resulting in on time and within budget

completions in an ITIL environment

. Provide systems analysis and project management support to

convert a purchased firm's pre-paid cell phone billing

application from Windows and SQL to Linux and Oracle

Software Development

. Utilized Agile, SDLC, and MS Project to strategically

migrate cellular users to a new generation platform

. Designed and maintained all software that tracked cell phone

use for billing major cell phone companies

. Supported a database migration from MS SQL 2000 to Oracle 9i

platform

. Developed m-commerce billing reports using C#, MS Visual

Basic, SQL 2000, Crystal Reports, and ASP

. Designed and implemented SQL stored procedures & DTS

packages to process client billing data

. Designed and managed the development of a workflow

management system to process default mortgage loans & loan

originations using OOA and OOD methodology with Oracle 8 as

the back-end database and C++

Leadership

. Management oversight of Security Program Office which

includes managing and assigning key resources to data center

transitions

. Established and staffed an MIS department, including

budgets, development of strategies, policies, procedures,

objectives, operations scheduling, and the acquisition of

hardware and software

. Implemented department standards, key performance

indicators, and the disaster recovery planning & testing

. Increased firms' case load from 480 to 3,300 by re-

engineering internal systems; decreased help desk problem-

resolution time to less than an hour on 95% of support calls

. Established and managed the firms' data network

infrastructure, as well as a technology-training program

Employment History

05/06 - 01/09 Program Manager ACS Inc., Dallas, TX

10/03 - 05/05 Contract Project Manager VeriSign, Inc., Dallas, TX

01/01 - 10/03 Technology Consultant GLS, Allen, TX

03/93 - 12/00 Director of MIS Barrett Burke Wilson Castle Daffin &

Frappier, LLP, Addison, TX

Associations & Certifications

Project Management Institute (PMI) Member Microsoft Certified Technology

Specialist Web (MCTS)

Certified Project Management Professional (PMP) Microsoft Certified

Professional (MCP)

Microsoft Certified Solutions Developer (MCSD) tentative 11/2010

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