Manager Customer Service

Tommas E Murray

**** ******** ******, ******, ** 33103-3250

Cell 239-***-****

**********@*******.***

OBJECTIVE: Self-motivated problem-solver well versed in computers

seeking a challenging entry level position with room

for personal and professional growth.

PROFESSIONAL EXPERIENCE:

2006 - 2010 Telecom Coordinator - Allen Systems Group. Naples, FL

* The Telecom Coordinator works directly with internal

staff to troubleshoot device issues and resolve

discrepancies. Issue replacement or order new devices

and appropriate plans. Examine billing and resolve

mistakes. Log into inventor changes in devices and

equipment. Receive used equipment, clean and return to

inventory. Process bills and log into spreadsheet.

Receive and test new devices as they enter the market

to verify compatibility with company needs. Shipping

and receiving of air cards and cell devices.

* Internal Security works with global employees in data

management of personnel files and security badge

management. Maintaining security level of employees and

corresponding badge data management via internal and

external servers, VPN and Remote Desktop. Shipping of

badges to office managers and requesting photos.

* Internet Technology Support. First level support

which included software and hardware installation and

general troubleshooting.

2004 - 2006 Pharmacy Technician / Photo Lab Technician - CVS

Pharmacy. Naples, FL.

* The primary focus for a Pharmacy Technician is on

customer service, which includes ringing out

prescriptions, answering telephones, and filling

prescriptions.

* The Photo Lab Technician is responsible for customer

service, photo finishing, cash handling and general

equipment maintenance.

1998 - 2004 Asst Manager / Projectionist - Marco Movies. Fort Myers

Beach, FL

*The primary goal of the Assistant Manager is to assist

the manager with the day-to-day restaurant theater

operations, supervise employees, create work schedule,

perform banking transactions and perform inventories.

* The roles of the Projectionist included maintenance

of the theater projection equipment, which includes

daily operations, staff training and multimedia

presentation via 8mm, 16mm, 35mm, TV projection, and

digital computer showcase. Spearheaded yearly film

festival with ongoing film build-up and break-down

which included staff training, muliti-theater showings

and front line troubleshooting.

CAREER HIGHLIGHTS:

Possess 15 years of retail and theater management

experience.

Creative mind and ideas allows for strong problem

solving abilities and the ability to think out of the

box.

A+ Certified

Basic understanding of Microsoft Office 2010 and Adobe

CS5 Design Premium.

Contact this candidate