Manager Project

Dorothy J. Williams

**** *. ******** ******

Chicago, IL 60623

Home: 773-***-**** Mobile: 312-***-**** email:

*****@*********.***

EDUCATION Northwestern University Evanston, Illinois

Bachelor of Science, Industrial Engineering and Management

Science

OBJECTIVE To secure a management position which enhances supply chain and

technical experience, develops new skills and offers

opportunities for advancement

SUMMARY OF QUALIFICATIONS

. 20+ years experience in operations analysis and business process

improvement

. Multi-level management experience: salaried professionals to entry-

level wage earners

. Extensive project management experience

. Strong analytical and problem-solving skills

. Excellent oral and written communication skills

. Self-directed, traditional work ethic

. Effective independently and collaboratively

. Able to interact effectively across cultural and organizational

boundaries

. Liaison between technical and non-technical experts

. Computer skills: Microsoft Excel, PowerPoint, Word, Access, Visio;

Auto Cad

AWARDS AND RECOGNITIONS

. Kraft Foods Above and Beyond the Call of Duty (ABCD) Awards, 1995 and

1996

. Women In Operations Service Recognition, 1996

. Kraft Operations Achievement Award, 1994

. Kraft Partners In Productivity Award, 1988

. Outstanding Young Women of America, 1984

EXPERIENCE & KEY ACCOMPLISHMENTS

Independent Contractor Global Enterprise Management Advisors, 2007-

2008 and 2009 to Present

Founded process improvement and operations excellence consultancy.

Services provided and results achieved include, but are not limited to the

following:

. Project Planning and Implementation: Developed project plans,

scope, timelines and deliverables; resource management; and

execution

. Process Analysis: Identified customer dissatisfactions,

failure points and process gaps.

. Value Stream Mapping: Identified non-value-added activities and

provided recommendations on re-engineering processes to improve

service and responsiveness

. Transaction Lifecycle Management: End-to-end mapping, tracking

and analysis of transactions; improved accuracy and efficiency

of transaction processing, resulting in lower customer

disservice rate

. Expectation Management: Developed service roles,

responsibilities, metrics and timetables for customers and

suppliers; authored service level agreements

. Management Team Reporting: Presented findings and

recommendations to executive leadership teams as well as

department heads

Cost Reduction Project Manager ConAgra Foods,

Naperville, IL 2008-2009

. Provided enterprise-wide direction and leadership on cost reduction

projects to ensure attainment of annual cost savings deliverables

. Communicated project metrics, status and capital requirements to

senior management team

. Provided thought leadership and guidance in the development of

business cases and project planning; partnered with functional process

owners to ensure timely execution and achievement of savings targets

. Managed database of cost reduction projects

Development Manager Kraft Foods, Northfield,

IL 1995-2000

. Group leader reporting to the Vice President of Distribution

Operations responsible for the day-to-day activities of 25

professionals, supervisors and entry-level wage earners.

. Provided direction and oversight for the development and

implementation of an enterprise-wide automated warehouse management

system. Streamlined the implementation process from 20 to 16 weeks,

stemmed turnover and implemented 22 sites.

. Participated in negotiations and executed annual strategic supplier

agreement. Established unit pricing and volume targets. Exceeded

goal by 4%, reduced overall expenses by 30%.

. Developed and implemented distribution center labor management system.

Reduced pilot site labor expense by $300,000 annually.

. Provided manufacturing and logistics advice as a team member of the

Grocery Manufacturers of America (GMA) Industry Guidelines Committee.

Manufacturing Engineering Manager, Refrigerated Kraft Foods,

Glenview, IL 1994-1995

. Internal consultant to refrigerated manufacturing and distribution

facilities to identify and implement process improvement

opportunities. Worked independently and collaboratively as a leader

or member of a team of internal consultants and/or external

consultants and plant personnel.

. Conducted process analyses; value stream mapping; work measurement

studies; organization streamlining and redesign; facility

rationalization; labor analyses and work balancing; rapid changeovers;

yield improvement and waste reduction analyses;

. Ensured facilities met annual financial objectives

Manufacturing Engineering Manager Kraft Foods,

Springfield, MO 1991-1994

. Coached and led teams in implementing process improvement techniques,

including lean and six sigma, across plant manufacturing, distribution

and administrative processes

. Identified and demonstrated $1.2 million dollar raw material cost

reduction opportunity, converting excess fluid milk into powdered

milk; increased drying plant utilization by 30%

. Analyzed and resolved equipment failures, identifying supplier

variations as the root cause. Reduced raw material, packaging and

labor losses by $380,000

. Managed cheese receiving and storage operations with 22 supervisors

and hourly wage earners

. Commercialization Team member responsible for development of

manufacturing cost and process models, workstation design and unit

load design, storage and handling

Manufacturing Engineering Manager, Portion Control Kraft Foods,

Glenview, IL 1990-1991

. Internal consultant to Portion Control (single serving) manufacturing

and distribution facilities to identify and implement process

improvement opportunities throughout the product life cycle employing

various methodologies, including lean and six sigma

. Identified and led equipment design modifications to reduce waste and

changeover time

. Documented operating best practices and conducted operator training

. Increased manufacturing output by 14%

. Analyzed operations, identified and implemented measures to reduce

costs and improve warehouse throughput. Equipment troubleshooting and

warehouse redesign generated $320,000 annual savings

Manager, Distribution Industrial Engineering Kraft Foods,

Glenview, IL 1984-1990

. Internal consultant to nationwide network of distribution facilities

responsible for the identification, implementation and tracking of

warehouse productivity initiatives

. Delivered $1.3 million in savings through re-engineered layouts,

storage and fulfillment processes

. Designed and implemented material handling equipment management

program. Standardized equipment and streamlined supplier pool by 50%,

reduced fleet size by 3% and generated first-year annualized savings

of $120,000

Industrial Engineer Chicago and NorthWestern Transportation

Company, Chicago, IL 1980-1984

. Developed warehouse layouts, labor standards and material handling

equipment capital budgets

. Conducted work measurement studies and identified cost reduction

opportunities

Industrial Engineering Intern M&M/Mars, Inc.,

Chicago, IL 1977-1980

. Conducted waste analyses and feasibility studies and root cause

analyses; developed labor standards; designed and conducted associate

training programs.

ORGANIZATIONS

Institute of Industrial Engineers

Toastmasters, International

City of Chicago Capital Improvement Advisory Committee

EZRA Homeowners Association

Lawndale Alliance

Chicago Alternative Policing Strategy (CAPS) Domestic Violence Subcommittee

CAPS Court Advocate

REFERENCES Available upon request

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