Customer Service Data Entry

Danette Gordon

**** ********** **. # ***

Arlington, TX 76006

************@*****.***

Mbl 817-***-****

Objective - To find security within a company that would provide an

opportunity to grow in job

Knowledge and skills.

Professional Experience

4/2010-Present Motor club of America, Irving, TX

Dispatcher

. Answer incoming calls from members for several different roadside service

programs

. Dispatch emergency services for customers needing roadside service

. Assures each customer is in a safe location and takes immediate and

appropriate action necessary

. Contact police when necessary

. Document calls appropriately and completely

2/2007 - 01/2009 AT&T- U- Verse Fort Worth, TX

Systems Technical Support Agent / Order Management Activation Agent

. Identified and resolved technical problems within Fiber Optic Network

. Provisioned telephone numbers and internet service

. provided product and system support to Field Technicians

. Cancel and Reissue orders as needed

. Troubleshoot

6/2006- 2/ 2007 Game Stop Grapevine TX

Customer Service Agent

. Assist Customers via phone or email

. Issue Product Replacement Invoices

. Schedule return product pickups

. File tracers for missing shipments

. Process store customer complaints

. Look up tracking numbers

. Processed credit card payments

. Assist stores in finding customer receipts

9 / 2004 - 6/2005 Sergeants Western World Farmers Branch TX

Catalog Specialist / CSR

. Multiple inbound /Outbound calls on a 7 phone line system

. Analyzing accounts

. Generates invoices / Invoicing

. Take phone orders /Fax orders / Internet orders

. Research billing inquires and disputes

. Processed credit card and check payments daily

11/2003 - 8/ 2004 - Nextel Wireless Number Portability - Irving TX

Lead Customer Support Analyst

. Transfer wire-line and wireless numbers from one carrier to another

. Multiple inbound / outbound calls

. Troubleshooting for dealers, resellers, customers

. Mentor new agents

. Log and track every phone call

. Activate cell phones

7/2000- 10/2003 - Arch Wireless Irving TX

Indirect Support / SBC Support / Billing Research

. Accet multi-line incoming calls / daily requirements include (65 +calls

daily)

. Troubleshooting

. Log and track plans for recurring customers

. Activate pagers

. Data Entry / Collections

. Research billing inquires and disputes / adjust accounts

8/1998 - 7/2000 - Grapevine Internal Medicine Center

Grapevine TX

Receptionist / Referral Coordinator

. Multiple inbound/outbound calls on a Nor Star 16 line phone system

. Checked all voice mail for administration office and 4 doctors

. Call reminders for appointments

. Entered insurance claims

. open mail for entire office and distributed mail

. Enter monthly patient charges

. Called to verify insurance coverage

. Organize monthly bank statements

. Did all out going referrals ( hospital admissions and orders )

. Orders for Diagnostic testing, Sleep Studies, X-rays, MRI,Tuscans

. Knowledge of ICD-9 and CPT codes

. Working knowledge of Fox Med and Pom ( physicians office manager )

software

Skills-

. Ms Word,Outlook, Excel, 10 Key, Data Entry,Call center tech Support,System Management Gateway ( SMG-SOA),AS 400, Link VT system, Pin Point

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