Constance J. Allton

**** ******* ******

Canton, OH 44714

330-***-****

abkpff@r.postjobfree.com

CAREER SUMMARY

Accomplished Global Operations Management professional with extensive experience in change

management, finance and service and sales operations, and call center management. High quality

focused executive providing the strategic vision and leadership that drives operational processes,

productivity, efficiency and bottom-line improvements at multi-site organizations. Ability to negotiate and

conduct business successfully across multi-cultures. Extensive knowledge in combining planning with

tactical execution to optimize long-term gains in performance, revenues and profitability. Excels at

providing leadership planning and direction with the integration of Oracle in a fast-growth organization.

Outstanding leadership philosophy promoting employee participation using creative problem solving to

contribute to organizational success. Excellent interpersonal and communication skills, with proficiency

to instill confidence, build and maintain strategic business / client relationships. Key skills include:

• •

Global Business Experience Budget Planning / Management

• •

Leadership / Team Building / Mentoring P & L Management

• •

Change Management Financial & Reporting Analysis

• •

Operations / Process Re-engineering Contract Negotiations

• •

New Systems Design & Development Cost Reduction

• •

System Re-Engineering Quality Assurance Standards

• •

Mergers and Acquisition Integration Oracle Integration

• •

Strategic Planning Collaborative Interpersonal Skills

PROFESSIONAL EXPERIENCE

Diebold, Inc., North Canton, OH 1990 - 2010

A global leader providing integrated self-service delivery and security systems and services.

Manager of Contract Management & Software Licensing 2004 - 2010

Provided business administrative support to Professional, Managed and Integrated Services, in the areas of

contract administration & order fulfillment, contract negotiations, billing, Software Support and Software

License agreement management.

• Led multi-business units through Transformation Management planning and positioning for Oracle.

• Led operations team through the development, launch and global expansion of a customer value-add

Software Update Notification System.

• Led multi-organizational team to develop and implement process and system infrastructure to support new

Integrated Services business.

• Designed and implemented automated billing and reconciliation system to manage new business

partnerships effectively and ensure accurate customer invoicing.

Business Services Manager 2002 - 2004

Provided business service support to Outsourcing and Managed Services Organization, consisting of 7 business

units and 100 associates, in the areas of finance, new business initiatives and acquisitions, systems, services, and

operations.

• Led team to successfully implement web-based customer service application, enabling customers to

initiate changes, view account activity, and perform reporting; reducing administrative costs by $60,000

annually.

Constance J. Allton Page 2

• Implemented advanced technology for testing and troubleshooting alarms, resulting in an annual savings

of $100,000.

Manager Security Monitoring Organization 1999 - 2002

Management responsibility for the Event Monitoring Organization of fifty-five associates, providing Security

Alarm Monitoring, ATM Status Monitoring, and Electronic Lock Monitoring Services supporting over 104,000

Financial and Commercial Institution sites.

• Successfully led operation through acquisition increasing monitored sites by 60%.

• Planned and executed expansion of call center facility by 25%.

• Implemented disaster recovery plan and remote Disaster Recovery site ensuring Business Continuity.

• Planned and executed operational strategy which improved response time 100%, to ensure consistent

compliance with Central Station Association certification regulations.

Director of Administrative Operations 1997 - 1999

Responsibility for asset management and leadership for 135 associates, supporting Domestic and International

order entry, service contract administration, invoicing and accounts receivable, with annual sales of over $1

billion.

• Successfully led associates through formation and maturation of finance operations self-directed work

teams.

• Expanded and coordinated activation of Electronic Data Interchange (EDI) invoicing and payment

services with strategic accounts, reducing invoicing and payment cycle by 50%.

• Implemented process improvements to eliminate service contract accounting discrepancy.

Administrative Manager 1996 - 1997

Managed corporate administrative operations encompassing contract administration, service and sales invoicing,

contract service administration, accounts receivable, and corporate data control.

• Directed team training for cross-functional domestic and international administrative support teams.

• Implemented system processes to support new business offerings consisting of both operational and

financial reporting.

• Improved National Account customer satisfaction with development and implementation of consolidated

billing process.

Manager of Corporate Billing 1990 - 1996

Established and managed Corporate Billing Department performing invoicing for domestic and international

sales and service operations of $800 million.

• Led cross-organizational team to develop and launch Electronic Data Interchange (EDI) for order entry,

invoicing and payment capabilities, reducing invoicing and payment cycle by 50%, and manpower costs by

$100,000 annually.

• Re-engineered corporate billing system, improving efficiencies, reducing operational costs, and

improving customer satisfaction.

• Corporate Quality Facilitator for Corporate Controller’s Finance Organization.

EDUCATION

Master of Business Administration

Walsh University, North Canton, OH

Bachelor of Arts, Sociology

Quincy University, Quincy, IL

COMMUNITY AFFILIATIONS

Constance J. Allton Page 3

Chair of the United Way Women’s Leadership Council of Greater Stark County, 2009 - 2010

Co-chair of the Diebold United Way of Greater Stark County Campaign, 2008 - 2009

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