Customer Service Sales
Resume:
Gary Gosc
Buffalo Grove, IL
*******@*****.***
OBJECTIVE:
I'm seeking a Full time position that will utilize my previous job skills
while providing personal growth and the opportunity for professional
advancement.
EDUCATION:
Westwood College of Technology, Schiller Park, Illinois 03/03 - 10/04
Associate of Applied Science in Computer Graphic Design
GPA 3.08/4.0 scale
TECHNICAL SKILLS:
Windows 98 - Vista, Mac OS 9, X
Adobe Illustrator/ Photoshop/ After Effects
Quark, Flash MX, Final Cut Pro, DreamWeaver, 3Ds Max
Microsoft Word, Excel, Outlook
Kodak Imaging software and scanners
WORK EXPERIENCE:
Accuquote, Wheeling, IL 07/09/07- 05/17/2010
General Office/ IHS/ Application Processor/ Admin Support
Receiving and logging applications
Verify contact information, applicant profile, application instruction,
Verify exam requirements and update in system as needed.
Proofread/ quality check life insurance applications
Meet and exceed daily quotas and deadlines with accuracy.
Imaging policies and applications to system server
Processing applications and meeting daily quotas.
Forwarding applications to correct personnel and Depts.
Correcting application errors and re-populating images in server.
Logging applications as received from Sales Dept.
Creating and maintaining daily productivity reports with Excel.
Hewitt, Lincolnshire, IL 08/06 - 02/07
Customer Service Associate/ benefits call center
Processed transactions, answered questions, responded to inquiries
Resolved issues related to health and welfare and related plans
Handled incoming and follow up calls
Identified and resolved customer's issues
Used PeopleSoft, Lotus Notes, etc.
Navigating in a Windows-based system
through a series of databases
Pitney Bowes Management Services (PBMS) 01/04 - 08/06
Mail Clerk for AON, Rolling Meadows, IL
Collecting mail, metering mail, delivering mail
Logging in and out going parcel packages/ envelopes
Distributing: office supplies, paper for printers, stationary
break room supplies, envelopes
Collection & storage of benefit plan documents
Assisted Executive Assistant by preparing employee manuals,
Conference booklets, arranging pickup and prep of high priority packages.
Helped shipping/ receiving bay for Panasonic warehouse
Allstate Motor Club, Arlington Heights, IL 09/02-04/03
Emergency Road Service Dispatcher
Received and processed calls from motor club members
Dispatched towing truck and other services to distressed motorists.
Office Max, Palatine, IL 01/02--09/02
Electronic Sales Associate
Informed consumers about electronic & computer equipment
Answered customer inquires about computer hardware, and software
Verified that procedures for updating prices were followed
Dominick's, Buffalo Grove, IL 05/98--11/00
Front-End Manager/ Service Desk Clerk
Supervised a team of fifteen associates
Scheduled break times and divided work among eligible employees
Designated associates accordingly to accommodate customer volume
Oversaw stocking, facing, cashier and cart-collecting duties
Counting down the store safe at the end of the night
Closing out the money order machine, Lotto machine and Ticketmaster
Took care of the customer i.e.: corrected prices, exchanges, wrote rain
checks,
Answered various questions on sales and products available
Contact this candidate