Sales Quality Control
Resume:
James T. Andrews
Bristol, CT *6010
**********@*********.***
Objective: Seeking a position as a Data Entry Clerk that will enable me to
organizational and computer skills.
Software Knowledge:
Windows Word Excel
PowerPoint Adobe Acrobat Outlook
Relevant Work Experience:
United States Census Bureau; New Britain, CT
01/2010 to 08/2010
Title: Office Operations Supervisor
. Trained clerical staff in the use of computer systems and other
workflow processes.
. Approved time and attendance documents for office staff on a daily
basis.
. Maintained the flow and quality of completed work received from the
field by monitoring work status and making adjustments to expedite
production.
. Assigned work to subordinates to ensure accuracy and completeness.
United States Census Bureau; Hartford, CT
03/2009 to 05/2009
Title: Crew Leader
. Trained and supervised a crew of thirty individuals in the use of
handheld computer
technology to update address lists and maps for use in 2010
Census.
. Served as first line of support for technical and operational issues.
. Completed task ahead of schedule and within quality control
guidelines.
Milliman, Inc. Windsor, CT 3/1996 to
2/2006
Title: Network Administrator - Served a staff of over thirty professionals
including life, health and pension actuaries, actuarial analysts,
administrative assistants and office managing partners for ten years.
Network Administration Responsibilities:
. Maintained a 60-node Microsoft network, including Lotus Domino e-mail
server,
Net SatisFAXtion fax server, and several network printers.
. Identified technology needs and implemented solutions for achieving
office efficiency.
. Supported telephone and videoconferencing services.
. Performed hardware and software upgrades, including successful
migration from
Novell to Microsoft Windows 2000 Server platform.
. Performed user administration for Active Directory and Lotus Domino e-
mail platforms.
. Coordinated with Corporate IT to maintain WAN link for e-mail routing
and internet access.
. Developed and implemented Disaster Recovery Plan, including procedure
for daily back-ups of critical data and archiving of completed
projects.
. Procured software licenses and monitored usage to ensure compliance.
. Handled all laptop software needs from set ups for new employees to
immediate loading of additional software for actuaries to support
their urgent travel needs to client visits both domestically and
internationally.
James T. Andrews
End User Desktop Support and Training:
. Provided end user support and training for Microsoft Windows Operating
Systems, as well as a variety of proprietary and off-the-shelf
software applications including Microsoft Office, Lotus Notes, Lotus 1-
2-3, WordPerfect, and Adobe Acrobat.
Education:
Bachelor of Science in Computer Science - Hofstra University,
NY
Other Leadership and Managerial Roles Held:
Cub Scout Pack 22, St. Joseph Church; Bristol, CT
08/2005 - 04/2010
Den Leader - 5 years
. Provide leadership to scouts and encourage them to work to the best of
their ability to earn advancement awards.
. Plan and carry out den activities.
. Keep accurate attendance and advancement records and ensure that
scouts are recognized for their achievements including various badges,
belt loops and medals.
. Assist Cubmaster in planning and carrying out pack activities,
including overnight trips, fundraisers, Pinewood Derby and Blue & Gold
Banquet.
. Attended Den Leader Training and other continuing education training
as required.
Popcorn Kernel Fundraiser Chairman - 3 years
. Organized all aspects of the largest fundraiser for the pack.
. Distributed order forms and instruct scouts in proper sales
techniques.
. Collected and verified accuracy of completed order forms and payment.
. Ordered, picked up and distributed popcorn to scouts for delivery to
customers.
. Ordered and distributed prizes earned by scouts who have met specific
sales goals.
St. Joseph Catholic Elementary School - As a volunteer, I've worked on many
activities including the parent run Hot Lunch program, the Scholastic Book
Fair, and chaperoned field trips. I've also worked with my wife Auction
night on the Excel model we developed for the annual school auction where
silent and oral auction items are processed through our model and the
monies are collected from the bidders that night to net over $40K in the
one night auction.
Contact this candidate