Customer Service Sales
Resume:
Lacey Rummer
**** ***** ******* ******, *** # ***4, Goodyear, AZ 85395
Phone 252-***-**** Email: *********@*****.***
OBJECTIVE
I am a highly motivated individual with a proven ability to learn quickly
and I further possess the ability to meet heavy work assignments and
deadlines under strict time constraints. I am able to work independently or
as a team member. My ambition is to utilize my skills, knowledge, abilities
and education to allow me to advance in any organization.
SKILLS & TRAINING
CPR /First Aid Training /AED
Computer Literate
Teaching Experience
Sales Experience
EMPLOYMENT HISTORY
09/10- Present Enterprise Holdings - Phoenix, AZ
Customer Service Representative
o Use company approved sales and service techniques when
determining customer needs
o Offer optional products to meet customer wants and
needs.
o Prepare all rental and return documents accurately and
completely.
o Qualify each customer using our company rental
requirement guidelines.
o Provide customers assistance with directions, maps,
local area information, appropriate service information,
etc.
o Review rental parameters with all customers to ensure a
complete understanding of our rates and service charges.
o Ensure that the return date and time on the rental
agreement is accurate.
o Review all charges at the time of vehicle return.
o Prepare the Rental Agreement Folder with all required
information.
o Answer the phones to assist customers in a friendly,
helpful and prompt manner.
o Assist customers by effectively resolving all customer
service issues.
o Assist and coordinate customers within the queue to
minimize any wait time and promote the most efficient
service method as required.
10/09 - 07/10 Marine Corps Community Services - Cherry Point, NC
Lead Lifeguard / Water Safety Instructor
o Provided guidance and instruction to junior lifeguards
o Taught swimming lessons - adult and adolescence
o Patron surveillance
o Ensured upkeep of facility
o Ensured safely in pool area, rescued and aided others
o Maintained a professional appearance
o Maintained a clean and safe work environment
10/09 - 06/10 WLXT - Cherry Point, NC
Sales Associate
o Promoted sales and generated sales revenue
o Provided excellent customer service
o Operated and reconciled cash register
o Stocked, organized and maintained inventory
o Provided excellent product knowledge
05/08 - 08/09 A Wireless - Havelock, NC
Sales Executive
o Promoted sales and generated sales revenue
o Provided excellent customer service
o Operated and reconciled cash register
o Met goals set by management
o Provided excellent product knowledge: researched phones
and functions of all equipment and competitors
o Ensure workplace is up to or exceeds company standards
o Maintained a professional appearance
o Maintained a clean, safe and organized work
environment/facility
Lacey Rummer
Page 2
EMPLOYMENT HISTORY - Continued
06/07 - 02/09 Craven County School District - New Bern, NC
Substitute Teacher
o Taught academic subjects
o Taught children socialization, working together, and
behaving appropriately
o Taught and oversaw children during recess
01/07 - 06/07 CATO - Havelock, NC
Clerk
o Promoted sales and generated sales revenue
o Provided excellent customer service
o Operated and reconciled cash register
o Stocked, organized and maintained inventory
o Provided excellent product knowledge
o General custodial duties
EDUCATION HISTORY
Clovis Adult Education Center, Clovis, CA
Graduated 04/2005
REFERENCES
Bettina Jahr Secretary 252-***-****
Laura Cano Teacher 281-***-****
Jim King Aquatic Director 252-***-****
Contact this candidate