Customer Service Administrative Assistant
Resume:
Rhonda Cooke-Roberts
Skills: MAS-90 Windows, Customer Service Call Center, Microsoft
Word, Excel, Word Perfect,
Access, Email, Internet, Publisher I & II, SAP, Rumba and
Critrix, File Tracker 6.0.
EDUCATION: Bachelors of Science, Business Administration
Delaware State University, Dover, Delaware
EXPERIENCE:
American General Financial Services Customer Account Specialist
01/25/2010-06/25/2010
Developed a customer base through solicitation and loan extension.
Performed transactions on an on-line terminal, operated cash drawer,
safe guarded cash/checks, maintained accuracy
with daily payments/adjustments to customer's accounts and daily
balances, and maintained bank records.
Processed customer's applications via phone/in-person for credit.
completed credit/employment verification and
reviewed customer's personal credit profile according to policy and
procedures, made comments/recommendations
for upper management loan approval.
Daily reviewed and processed past due accounts and set goals to bring
customers accounts current. Completed
Required branch training programs. Received Insurance Producer License
from the State of New Jersey and
Notary Public License from the State of New Jersey.
Completed other duties daily as assigned by management.
NorthPointe Personnel Administrative Assistant
10/30/2006-01/01/2010
Assisted management in the customer service collection department with
account update on past due portfolio.
Received outbound calls regarding Proxy Investment voting and various
other campaigns.
Assisted management in the Home Assurance Group department of an
insurance company with audit of customer's
request/update of current policies; documents where then located via
data entry to be entered in files.
Spectrum Staffing Services Administrative Assistant
4/15/2004-10/30/2006
Provided office management with administrative assistant / support
as assigned.
Completed Analytical Payroll assignments using ADP system.
Pharmaceutical Authorization Return assistant and
various office duties.
Suburban Energy Services Customer Service Representative
6/10/2004-9/9/2005
Resolved customer's issues by working with both local and regional
offices to negotiate a consensus decision which
focuses on customer satisfaction.
Resolved customer's issues via telephone, email and letter along
with local and regional offices to resolve the issue.
Qualified potential customer's leads as a result of regional
marketing campaigns. Provided campaigns details and
probe for customer needs while highlighting features and benefits
of company and specific promotions.
Valley National Bank Customer Service/Team Leader
11/28/2003-3/26/2004
Reported to Assistant Vice President, Completed Department
Customer Service Call Center Training Program.
Prime Time Personnel Inc., Payroll Clerk
3/9/2000-11/4/2003
Reported to Accountant/Manager. Daily calculated payroll time
sheets as instructed by clients, company and
Federal/State regulations. Processed calculated payroll with MAS-
90 Windows program.
Reviewed edits from completed payroll programs for accuracy.
Printed payroll checks from system along with
various weekly/monthly computer reports.
Prepared Tax Deposits weekly/biweekly and monthly according to
clients payroll request and Federal/State Tax
Regulations. Posted Federal/State Tax Liabilities weekly to
clients' files. Prepared monthly billing of payroll
checks, tax checks and manual checks processed for the week which
are then posted to clients account. Prepared
weekly payroll mailing envelopes, completed /faxed weekly New Hire
Report to U.S. Department of Labor.
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The Newark Public Schools Principal-Payroll Clerk
2/13/1995-2/1/2000
Planned, organized and coordinated administrative functions in the
Division of Food Services Department.
Appointed Per Diem Food Services Workers assignments through out
the School District by phone and compiled
statistical data monthly. Reviewed and processed Biweekly/Overtime
Payroll according to policy and procedures.
Responsible for the maintenance of department personnel reports
and files. Received and processed vendors
invoices for payment using Microsoft Excel. Prepared
letters,memoranda,legal,technical,statistical and other
documents which required considerable judgment and decision
making.
The Howard Savings Bank Consumer Credit Supervisor
4/1981-1/1993
Planned, coordinated and supervised various departments within
Consumer Credit Department. Observed, evaluated
and trained staff. Planned/coordinated staff assignments.
Developed an implemented new and revised procedure.
Reviewed and analyzed documents for accuracy according to bank
regulations. Prepared various personnel staffing,
evaluation, disciplinary and promotional reports.
Abraham & Straus Customer Service Representative
9/1981-1/1985
Answered telephone and in person customer inquiries regarding
billing,deliveries,etc. Authorized to approve
customer personal check purchases, issued temporary credit cards,
investigated and adjusted complaints.
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